romanos27 Posted November 30, 2014 Share Posted November 30, 2014 So, has anyone else had issues with SRC's customer service recently? First off, I've been unable to go in on the site to check my order status (or do anything else) for the last couple days. won't let me in. Anyone else experience this? I also tried to call their customer service number and it was a joke. After it made me listen to several advertisements for random stuff, it finally gave me yet a different number that I needed to call. Then, when I called that number, it was completely useless. Never made mention of SRC (or Fork Radio) and made me feel like they were purposely sending me on a wild goose chase to reach someone. Again, anyone else ever experience this? Incredibly frustrating. Link to comment Share on other sites More sharing options...
THE_James_Champ Posted November 30, 2014 Share Posted November 30, 2014 Been there, done that. Piss poor experiences. Link to comment Share on other sites More sharing options...
museummouth Posted November 30, 2014 Share Posted November 30, 2014 Been there, done that. Piss poor experiences. This. They are notoriously awful Link to comment Share on other sites More sharing options...
JoToRoBo Posted November 30, 2014 Share Posted November 30, 2014 Really no reason for them to change. People are still going to buy their releases regardless. It's a shame. Link to comment Share on other sites More sharing options...
danionly Posted November 30, 2014 Share Posted November 30, 2014 They are notoriously awful Link to comment Share on other sites More sharing options...
Jesus Of Suburbia Posted November 30, 2014 Share Posted November 30, 2014 Have yet to have a bad experience from SRC so I haven't had to use their customer service Link to comment Share on other sites More sharing options...
TFP Posted November 30, 2014 Share Posted November 30, 2014 I received a standard black copy of XTRMST when they advertised back on October 9th(when I ordered), that it would be a White variant /500. I have emailed them twice with no response. What should I do, PayPal claim? By the way, I already had black - with the signed sleeve from Interpunk. Link to comment Share on other sites More sharing options...
TFP Posted November 30, 2014 Share Posted November 30, 2014 Yeah, and what is the deal with that phone number? They list it on the PayPal invoice, but it leads to a promo scam sounding advertisement. Link to comment Share on other sites More sharing options...
zeb_enjoys_vinyl Posted November 30, 2014 Share Posted November 30, 2014 lol who cares about the customer service i just cored a copy of based on a true story for $10 shipped Link to comment Share on other sites More sharing options...
TFP Posted November 30, 2014 Share Posted November 30, 2014 lol who cares about the customer service i just cored a copy of based on a true story for $10 shipped Terrible opinion zeb_enjoys_vinyl 1 Link to comment Share on other sites More sharing options...
THE_James_Champ Posted November 30, 2014 Share Posted November 30, 2014 Yeah, and what is the deal with that phone number? They list it on the PayPal invoice, but it leads to a promo scam sounding advertisement. I could never get anyone on the line. It took flipping the fuck out and calling them on their bullshit on Twitter to get any resolution at all. Link to comment Share on other sites More sharing options...
distinctlydustin Posted November 30, 2014 Share Posted November 30, 2014 That's just the way it is. Things will never change. Link to comment Share on other sites More sharing options...
benman3321 Posted November 30, 2014 Share Posted November 30, 2014 Yeah, and what is the deal with that phone number? They list it on the PayPal invoice, but it leads to a promo scam sounding advertisement. yup, just happened to me too. I ordered the Forest Gump soundtrack, and they only sent me two out of the three vinyl. I wrote them three separate emails over a week, and nothing. Called the number, and it was completely useless. They finally responded in an email and said, "we'll overnight or get this to you as fast as we can." Two weeks later, still nothing. Apparently its on its way. I cant see myself buying from them again. Link to comment Share on other sites More sharing options...
distinctlydustin Posted November 30, 2014 Share Posted November 30, 2014 I've had fairly good luck, and I buy from them often. I still hate certain aspects of the company, however. Link to comment Share on other sites More sharing options...
Tommy Posted November 30, 2014 Share Posted November 30, 2014 SRC be like Repost from the Dumb and Dumber thread... Link to comment Share on other sites More sharing options...
tokimedo Posted November 30, 2014 Share Posted November 30, 2014 try this.. Jenna Miles Vice President of Marketing / Sales Fork Radio Inc. 6-295 Queen Street East Suite # 388 Brampton, Ontario, Canada L6W 4S6 (905) 495 – 6003 [email protected] (before anybody jumps my throat about posting someones info, this is public access already... http://www.punkradiocast.com/press_docs/press_releases/PRC_Press_Releases-Internet_Radio_Study-2008.pdf) stl_ben 1 Link to comment Share on other sites More sharing options...
dethrock Posted November 30, 2014 Share Posted November 30, 2014 Can't believe the mods aren't in here defending SRC yet Tommy 1 Link to comment Share on other sites More sharing options...
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