mariawithoneeye Posted May 11, 2011 Share Posted May 11, 2011 i emailed them first thing this morning and haven't heard anything back. if i hear anything i'll post it here. thanks Allison. yeah it's getting a little sketchy feeling to me too Quote Link to comment Share on other sites More sharing options...
mcm1610 Posted May 11, 2011 Share Posted May 11, 2011 Maybe SRC having a Canadian mailing address is a loophole for them to then drive across the border and mail from a US address. Or something. I'm not going to worry about it. Quote Link to comment Share on other sites More sharing options...
Guest Posted May 11, 2011 Share Posted May 11, 2011 I sure hope you don't get Virged... Remember kids, no refunds for pre-orders, just "credit". Quote Link to comment Share on other sites More sharing options...
appletree Posted May 11, 2011 Share Posted May 11, 2011 Well I think they would get their money back if SRC cancels their order. But yeah if you cancel your own order then it is a "credit" Quote Link to comment Share on other sites More sharing options...
mariawithoneeye Posted May 11, 2011 Share Posted May 11, 2011 I've never had problems with SRC so I'm hoping for the best Quote Link to comment Share on other sites More sharing options...
Rip Posted May 12, 2011 Share Posted May 12, 2011 Well the very first order I ever placed with SRC was Glassjaw's "Worship & Tribute" on the day the preorders went up, and they waited until the day it was supposed to be released to cancel my order. So unfortunately because of that one incident, every preorder or order in general I make on that site, I'm always gonna be a little worried about how it's gonna turn out. I'll still keep giving them the benefit of the doubt though. Damn them for having so much good shit... Quote Link to comment Share on other sites More sharing options...
lonesomexloveus Posted May 12, 2011 Share Posted May 12, 2011 ok, i got a response. here's my original email: From: Allison E Frank Sent: Wednesday, May 11, 2011 8:56 AM To: Shop Radio Cast Subject: question RE: city & colour releases Hello! I have 2 questions. I live in the US. Prior to the City & Colour pre-orders yesterday, Justin from Dine Alone had said that they could not ship Little Hell to addresses in the US, and the only way to get it would be through Hot Topic (HT), or Vagrant. Yesterday Dine Alone posted a link to pre-orders (through SRC somehow?) and people were purchasing Little Hell and having it shipped to the US. I only purchased Sometimes because I thought that Little Hell had to be purchased through HT. So, first question: If I order Little Hell through you guys, will i be guaranteed to have a copy it shipped to my US address? If the answer to the first question is yes, can I combine the orders/shipping? Thanks so much! Allison here is the response: fromShop Radio Cast [email protected] toAllison E Frank dateThu, May 12, 2011 at 10:51 AM subjectRE: question RE: city & colour releases Hi Allison, I have been looking at this email since it came in and I really don't know what to tell you. If we are going to cancel orders we will cancel them once they come in and not weeks later. If you want to bring up the glassjaw issue then by all means but what happened with that release happened to EVERYONE not just us. Even the mighty Amazon! We can and will bundle/combine any orders you ask us too. That is just how we rock and roll =) Let me know and i will take care of it asap. Thanks again for shopping with Dine Alone Records and SRC. Have a great weekend. Danny i dont understand why Dine Alone is saying a US order from DA/SRC would probably be cancelled at checkout and SRC is saying that it won't, and that they 'don't know how to respond' to my pretty straight forward question. i'm more curious than anything now, as i'm definitely ordering Little Hell from Hot Topic just because of these bizarre answers. to clarify: i'm not saying anything bad about either DA or SRC as neither of them have done anything personally to me to warrant it, i'm just wondering why everyone seems so confused. Quote Link to comment Share on other sites More sharing options...
mcm1610 Posted May 12, 2011 Share Posted May 12, 2011 I usually have a lot of faith in people, so I'll definitely give SRC the benefit of the doubt. If it gets cancelled, meh, but if it gets cancelled and I only get store credit, I'll throw a shitfit. Quote Link to comment Share on other sites More sharing options...
konk Posted May 12, 2011 Share Posted May 12, 2011 I don't know how you could've been more straightforward. You didn't even mention Glassjaw! They should never have let the orders go through. The only way this should be allowed is if Vagrant is not planning on doing vinyl, but Travis has already confirmed it. Quote Link to comment Share on other sites More sharing options...
mariawithoneeye Posted May 12, 2011 Share Posted May 12, 2011 yeah that is kinda of vague response and I agree with Matt. No store credit if this gets cancelled. Quote Link to comment Share on other sites More sharing options...
lonesomexloveus Posted May 12, 2011 Share Posted May 12, 2011 yeah, that glassjaw thing came way out of left field. maybe i should have just said included a check 'yes' or 'no' box with my question to make it easier on everyone. Quote Link to comment Share on other sites More sharing options...
icecream Posted May 12, 2011 Share Posted May 12, 2011 so wait if SRC doesn't know and dine alone doesn't know who in the (little) hell does ? I don't get it Quote Link to comment Share on other sites More sharing options...
mcm1610 Posted May 12, 2011 Share Posted May 12, 2011 I don't see what the real confusion is. Dine Alone won't ship to US addresses, but they're shipping to SRC, who is a border store and I assume has a Canadian address. They then pack shit up, drive across the border, and mail to the US customers. Dine Alone said they wouldn't ship before they crashed and SRC had to be brought in. SRC's involvement changes things. You have nothing to lose, really. Pre-order it, and maybe you'll get it. If not, oh well, wait til it shows up in HT. I really can't imagine SRC will try and pull a fast one on everyone somehow. Quote Link to comment Share on other sites More sharing options...
lonesomexloveus Posted May 12, 2011 Share Posted May 12, 2011 I don't see what the real confusion is. Dine Alone won't ship to US addresses, but they're shipping to SRC, who is a border store and I assume has a Canadian address. They then pack shit up, drive across the border, and mail to the US customers.Dine Alone said they wouldn't ship before they crashed and SRC had to be brought in. SRC's involvement changes things. You have nothing to lose, really. Pre-order it, and maybe you'll get it. If not, oh well, wait til it shows up in HT. I really can't imagine SRC will try and pull a fast one on everyone somehow. if that's the case, then why would DA say that the US orders from SRC would probably get cancelled at checkout, and then SRC say they 'didn't know how to respond' to my email asking whether i could have it shipped to my US address, then bring up an album i didn't even mention? Quote Link to comment Share on other sites More sharing options...
konk Posted May 12, 2011 Share Posted May 12, 2011 SRC doesn't change anything between the agreement between Vagrant and Dine Alone and ethics in general. Quote Link to comment Share on other sites More sharing options...
lonesomexloveus Posted May 12, 2011 Share Posted May 12, 2011 like i said, i'm just more confused as to why no one will come out and say 'yes, despite what was previously said, US residents CAN order Little Hell through the DA/SRC store.' and keep dancing around the topic. Quote Link to comment Share on other sites More sharing options...
jhulud Posted May 12, 2011 Share Posted May 12, 2011 This sounds like it's being handled a bit sloppily (sp?)...I'm not into C&C but just reading the thread for shits and giggles and I'm confused as all hell... Maybe I'm having a blonde day (no offense Allison) but I am failing to grasp and fully comprehend how a label (Dine Alone) can say right out of the gate that you can't order Little Hell if you have a U.S. address...then SRC steps in (I guess) with having them to order and people from the U.S. do so but yet they're told by DA that your order more than likely will be cancelled since you live in the U.S...and now SRC is saying that no orders will be cancelled or at least according to Danny's response to Allison's email. Goddamnit this is giving me a headache... Completely correct in calling this a clusterfuck! edit: Matt pretty much makes it clear on how this is all supposedly working out... Quote Link to comment Share on other sites More sharing options...
nicole Posted May 12, 2011 Share Posted May 12, 2011 Lol americans. Quote Link to comment Share on other sites More sharing options...
llamason56 Posted May 12, 2011 Share Posted May 12, 2011 no one can say that this isn't confusing also, blame canada Quote Link to comment Share on other sites More sharing options...
mariawithoneeye Posted May 12, 2011 Share Posted May 12, 2011 It's annoying because SRC won't come out and say that's what's going on but maybe they can't.... Quote Link to comment Share on other sites More sharing options...
lonesomexloveus Posted May 12, 2011 Share Posted May 12, 2011 i emailed again asking for clarification. maybe they'll email me back about glassjaw again. Quote Link to comment Share on other sites More sharing options...
mariawithoneeye Posted May 12, 2011 Share Posted May 12, 2011 Allison bringing the lolz Quote Link to comment Share on other sites More sharing options...
SweetJerryWine Posted May 12, 2011 Share Posted May 12, 2011 Just to get in for a sec here, I dong think SRC needed to "jump in" and change the game at any point, from what I understand the plan has always been to use SRC as the store. Correct me if I'm wrong, that's just what I took from it. Quote Link to comment Share on other sites More sharing options...
mariawithoneeye Posted May 12, 2011 Share Posted May 12, 2011 yeah it makes sense but Justin said that our orders would get cancelled if we ordered from SRC as we are in the US Quote Link to comment Share on other sites More sharing options...
lonesomexloveus Posted May 12, 2011 Share Posted May 12, 2011 Just to get in for a sec here, I dong think SRC needed to "jump in" and change the game at any point, from what I understand the plan has always been to use SRC as the store. Correct me if I'm wrong, that's just what I took from it. then why would DA say that US customers could not order from their store because Vagrant had the license here, and SRC allows US orders to be processed? Quote Link to comment Share on other sites More sharing options...
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