turnstiles Posted May 3, 2013 Share Posted May 3, 2013 I bought it at my local hot topic for 25.99 Quote Link to comment Share on other sites More sharing options...
MSL Posted May 3, 2013 Share Posted May 3, 2013 Glad to see this thread is not dead. We need to put more pressure on them until we get the unreleased song we were promised and all paid for. Quote Link to comment Share on other sites More sharing options...
chamb117 Posted May 3, 2013 Share Posted May 3, 2013 Me: I purchased Tenacious D's self-titled album, but when I redeemed my download code, it was for Rize of the Fenix. Can I please get the correct download code? Thanks! Them: Hi, Please get back to us with the code you've received, so that we can assist you better with this.Sincerely,MyPlay DirectC4GV Matt Me: The download code is WYFHHL8RB6MWR6G. Them: Hi Alex, I checked your order and the Album that was purchased is the Rize of the Fenix. Unfortunately, we cannot change or give you another code for a different album since codes are produced once orders are placed. The only way you can get a code for the Tenacious D album is by placing another order. Please let us know if you want to cancel your order.Sincerely,MyPlay DirectC3Z5 Christopher Me: I didn't purchase through you, I purchased through Amazon. I can take a picture of my 12th anniversary Tenacious D self-titled album along with the complete lack of Rize of the Fenix, because I never purchased that album, because I didn't like it. I can also take a picture of my download code, which is the same one that I sent to you, that has a picture of the Self-Titled album art on it. It was clearly meant to be a download for the Self-Titled. Them: Hi Alex, I checked the code that you gave me and I verified that its a valid code for Rize of the Fenix but not for the self titled album, Tenacious D. You may want to double check the album list on the webiste to make sure you're getting the correct code. Please visit this link: www.myplaydirect.com/tenacious-d/items/albumSincerely,MyPlay DirectC3Z5 Christopher Me: It's almost like you don't read my message at all. I'm going to attach my Amazon invoice to show you I purchased this record rather than having you insult my intelligence by TELLING me what I bought. OH! It's a download code for Rize of the Fenix? NO WAY!!! I never would have guessed! But GUESS WHAT? I bought THE SELF-TITLED ALBUM. I know which songs are on which album. "Rize of the Fenix" is on the album "Rize of the Fenix." That makes sense, right? So it also makes sense that "Karate" and "Friendship" are songs on the self-titled album, which is THE ONE THAT I BOUGHT. What's the point of me buying this on vinyl partially for the special unreleased downloadable tracks when I can't get them? Tell me. I dare you to tell me I bought the wrong album again. I dare you to tell me that the download code is for Rize of the Fenix. But know that the download code is SUPPOSED TO BE FOR THE SELF-TITLED. YOU are the ones who fucked up, not ME. Then they bumped my email up to their supervisor for further review. But I haven't heard back from them since. (I lost a couple of emails in the middle.) Maybe I was a little rash. Fuck 'em. scottheisel, amnstypls and stuffsux00 3 Quote Link to comment Share on other sites More sharing options...
isavedlatin54 Posted May 4, 2013 Share Posted May 4, 2013 Me: I purchased Tenacious D's self-titled album, but when I redeemed my download code, it was for Rize of the Fenix. Can I please get the correct download code? Thanks! Them: Hi, Please get back to us with the code you've received, so that we can assist you better with this. Sincerely, MyPlay Direct C4GV Matt Me: The download code is WYFHHL8RB6MWR6G. Them: Hi Alex, I checked your order and the Album that was purchased is the Rize of the Fenix. Unfortunately, we cannot change or give you another code for a different album since codes are produced once orders are placed. The only way you can get a code for the Tenacious D album is by placing another order. Please let us know if you want to cancel your order. Sincerely, MyPlay Direct C3Z5 Christopher Me: I didn't purchase through you, I purchased through Amazon. I can take a picture of my 12th anniversary Tenacious D self-titled album along with the complete lack of Rize of the Fenix, because I never purchased that album, because I didn't like it. I can also take a picture of my download code, which is the same one that I sent to you, that has a picture of the Self-Titled album art on it. It was clearly meant to be a download for the Self-Titled. Them: Hi Alex, I checked the code that you gave me and I verified that its a valid code for Rize of the Fenix but not for the self titled album, Tenacious D. You may want to double check the album list on the webiste to make sure you're getting the correct code. Please visit this link: www.myplaydirect.com/tenacious-d/items/album Sincerely, MyPlay Direct C3Z5 Christopher Me: It's almost like you don't read my message at all. I'm going to attach my Amazon invoice to show you I purchased this record rather than having you insult my intelligence by TELLING me what I bought. OH! It's a download code for Rize of the Fenix? NO WAY!!! I never would have guessed! But GUESS WHAT? I bought THE SELF-TITLED ALBUM. I know which songs are on which album. "Rize of the Fenix" is on the album "Rize of the Fenix." That makes sense, right? So it also makes sense that "Karate" and "Friendship" are songs on the self-titled album, which is THE ONE THAT I BOUGHT. What's the point of me buying this on vinyl partially for the special unreleased downloadable tracks when I can't get them? Tell me. I dare you to tell me I bought the wrong album again. I dare you to tell me that the download code is for Rize of the Fenix. But know that the download code is SUPPOSED TO BE FOR THE SELF-TITLED. YOU are the ones who fucked up, not ME. Then they bumped my email up to their supervisor for further review. But I haven't heard back from them since. (I lost a couple of emails in the middle.) Maybe I was a little rash. Fuck 'em. nah man, id be pissed too. the point of customer service is to fix your problems, not half read shit and treat you like you don't matter. Ive lost my shit on the phone many times with terrible customer service people. its one thing if there is nothing they can do, which happens sometimes, but its a fucking download code, that problem should have been solved in one email. fuck those guys. Quote Link to comment Share on other sites More sharing options...
derby625 Posted May 4, 2013 Share Posted May 4, 2013 That is awesome. (You, not them) What a bunch of turds. Quote Link to comment Share on other sites More sharing options...
MSL Posted May 5, 2013 Share Posted May 5, 2013 The customer service for this debacle has been absolutely abhorrent. We need to find a way to bring this issue more attention or we're never going to get our bonus track. Quote Link to comment Share on other sites More sharing options...
seanicus Posted May 5, 2013 Share Posted May 5, 2013 My code worked but there was no bonus track. Anyone get their mitts on a copy of that track? If you do/did, hit me with a PM. Quote Link to comment Share on other sites More sharing options...
circuit bored records Posted May 5, 2013 Share Posted May 5, 2013 Given that the track hasn't leaked / isn't available ANYWHERE on the internet (torrent, P2P, youtube, etc.), I would doubt that anyone actually got their hands on it. Just seems like a big blunder on the part of the label. Hopefully they release it eventually. Quote Link to comment Share on other sites More sharing options...
theredone1986 Posted May 6, 2013 Share Posted May 6, 2013 Most recent reply from Sony: "I am really sorry this is taking so long. I am still waiting to hear back as to the "Pat Riley" bonus track. I will follow up again today, and let you know as soon as I have answer. Again, I am very sorry and I really appreciate your patience." Complete and utter bullshit. Quote Link to comment Share on other sites More sharing options...
MSL Posted May 6, 2013 Share Posted May 6, 2013 If we don't get organized, we'll never get our track. Quote Link to comment Share on other sites More sharing options...
tokimedo Posted May 6, 2013 Share Posted May 6, 2013 i bought this, but i dont EVER use DL codes so i dont even know/care if mine works, but following this topic you guys are really persistant to get this track, so i guess i should email them too? where would i email? Quote Link to comment Share on other sites More sharing options...
EndlessNameless Posted May 6, 2013 Share Posted May 6, 2013 Hey, I found this forum because you were having the same problem I was having with wrong albums downloads and no Pat Riley. Great news everyone, they just sent me an updated code with Pat Riley in tact. Here is the email.. "Thank you for your patience. I have good news for you. We had this looked at and we apologize as it was actually an error on our end.I have a new code for you which should include the bonus track "Pat Riley" xxxxxxxxxxxxxxxxYou may redeem it from the same link as before: http://www.myplaydirect.com/tenacious-d/redeem_short_pin Again, thank you for your patience and enjoy your downloadsSincerely,MyPlay Direct"CJF2 Quote Link to comment Share on other sites More sharing options...
sublimeric Posted May 6, 2013 Share Posted May 6, 2013 Hey, I found this forum because you were having the same problem I was having with wrong albums downloads and no Pat Riley. Great news everyone, they just sent me an updated code with Pat Riley in tact. Here is the email.. Finally! Thanks for sharing the news. Now to track down a copy of the LP and pay $25 for a bonus track lol Long live the D! Quote Link to comment Share on other sites More sharing options...
jackholexxxx Posted May 6, 2013 Share Posted May 6, 2013 Hey, I found this forum because you were having the same problem I was having with wrong albums downloads and no Pat Riley. Great news everyone, they just sent me an updated code with Pat Riley in tact. Here is the email.. "Thank you for your patience. I have good news for you. We had this looked at and we apologize as it was actually an error on our end. I have a new code for you which should include the bonus track "Pat Riley" xxxxxxxxxxxxxxxx You may redeem it from the same link as before: http://www.myplaydirect.com/tenacious-d/redeem_short_pin Again, thank you for your patience and enjoy your downloads Sincerely, MyPlay Direct" CJF2 Does this mean we all need a new code to get the bonus track? Haven't tried to redeem mine yet. Quote Link to comment Share on other sites More sharing options...
throck Posted May 6, 2013 Author Share Posted May 6, 2013 You think?!!! "We had this looked at and we apologize as it was actually an error on our end." Quote Link to comment Share on other sites More sharing options...
MSL Posted May 6, 2013 Share Posted May 6, 2013 Just tried the various codes they'd sent me. None of them grant access to Pat Riley. Hopefully they'll send me a new code now. Does anybody here have "Kong"? Quote Link to comment Share on other sites More sharing options...
circuit bored records Posted May 6, 2013 Share Posted May 6, 2013 You guys realized this is a bigger issue than just a few people getting wrong codes, right? Out of the hundreds/thousands pressed, none of the codes contain this track. The label basically has yet to release it. Apparently now they are "looking into it" so EVERYONE (not just people on VC) is just playing the waiting game. As soon as one person gets this track, everyone will have this track isavedlatin54 1 Quote Link to comment Share on other sites More sharing options...
MSL Posted May 7, 2013 Share Posted May 7, 2013 well endlessnameless now claims to have this track. yet the rest of us don't have it. Quote Link to comment Share on other sites More sharing options...
EndlessNameless Posted May 7, 2013 Share Posted May 7, 2013 It's a really great track and something that should have been on a record. They changed the "Seriously folks, I live with my moms" line . The track is 2:26 long. Still holding out hope one day for a straight acoustic D record, all deep cuts, no hits. Quote Link to comment Share on other sites More sharing options...
chamb117 Posted May 7, 2013 Share Posted May 7, 2013 this is killing me. fuck them. just let me know when someone gets it and mediafires it or whatever. i know they're never going to get back to me, especially with how rude i was to them. Quote Link to comment Share on other sites More sharing options...
tokimedo Posted May 7, 2013 Share Posted May 7, 2013 It's a really great track and something that should have been on a record. They changed the "Seriously folks, I live with my moms" line . The track is 2:26 long. Still holding out hope one day for a straight acoustic D record, all deep cuts, no hits. can you post a link for us? Quote Link to comment Share on other sites More sharing options...
MSL Posted May 7, 2013 Share Posted May 7, 2013 endlessnameless, please mediafire that shit!!! Quote Link to comment Share on other sites More sharing options...
mameeshkamowskwoz Posted May 7, 2013 Share Posted May 7, 2013 If anybody wants a download code that may or may not work that does not have the bonus track try VWRPX2K4MG29B68 at http://www.myplaydirect.com/tenacious-d/redeem_short_pin Quote Link to comment Share on other sites More sharing options...
theredone1986 Posted May 7, 2013 Share Posted May 7, 2013 Their most recent reply: "I am really sorry this is taking so long. I am still waiting to hear back as to the "Pat Riley" bonus track. I will follow up again today, and let you know as soon as I have answer. Again, I am very sorry and I really appreciate your patience." Quote Link to comment Share on other sites More sharing options...
MSL Posted May 7, 2013 Share Posted May 7, 2013 that is the same reply i got today. why was endlessnameless sent the track while the rest of us were sent nothing? and why won't endlessnameless share? are they trolling? Quote Link to comment Share on other sites More sharing options...
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