drummerboy032 Posted March 17, 2021 Share Posted March 17, 2021 seriously, they're 8 for 8 in packing orders like garbage. all of my orders from them show up in the cheapest 12"x12" white cardboard vinyl mailers with ZERO padding/filler, and loosely taped corners that result in 1 or more sides completely smashed in. why are so many bands using them for their fulfillment? they're complete garbage and their customer service is terrible. it is so frustrating. if they ever read this thread, PLEASE LEARN HOW TO PROPERLY PACK VINYL RECORDS! /vent Quote Link to comment Share on other sites More sharing options...
se7enstitches Posted March 17, 2021 Share Posted March 17, 2021 (edited) Im with you. I have never received a Mint order from them out of quite a few placed. Makes no sense because they are huge and should have a serious operation by now. Edited March 23, 2021 by se7enstitches Quote Link to comment Share on other sites More sharing options...
Chrundle The Great Posted March 17, 2021 Share Posted March 17, 2021 37 minutes ago, se7enstitches said: Im with you. Second City and Direct Merch seemingly are trying to outdo each other in shit packing quality. I have never received a Mint order from them out of dozens placed. Makes no sense because they are huge and should have a serious operation by now. t-shirts don't get corner dings Quote Link to comment Share on other sites More sharing options...
MacDonals Posted March 17, 2021 Share Posted March 17, 2021 My most recent Second City prints delivery. Mind you, brand new, in shrink wrap, so I don't know if this is from them or the factory. Either way, they have not responded after three emails. ringo_0 1 Quote Link to comment Share on other sites More sharing options...
MCDELTAT Posted March 17, 2021 Share Posted March 17, 2021 Hmmm.... went through my emails because I know I get a ton of stuff from them, can honestly say I've never received anything super jank from them. From the last ~4 months I've got Manchester Orchestra - Black Mile, HEALTH, Beach Bunny, Dashboard, Recent Into It Over It, Quote Link to comment Share on other sites More sharing options...
meatrocket8 Posted March 17, 2021 Share Posted March 17, 2021 Second City is like 10 minutes from where I work. I have thought about just calling and asking to pick up my orders from them just to save time. Quote Link to comment Share on other sites More sharing options...
Buffbloom Posted March 17, 2021 Share Posted March 17, 2021 I want to start a distro outlet so I can pack records properly for customers and answer emails. Seems pretty fucking basic. Why's it so hard? Kjm23 and drummerboy032 2 Quote Link to comment Share on other sites More sharing options...
drummerboy032 Posted March 17, 2021 Author Share Posted March 17, 2021 1 minute ago, Buffbloom said: I want to start a distro outlet so I can pack records properly for customers and answer emails. Seems pretty fucking basic. Why's it so hard? please do! I'm sick of these disto's that just don't give a shit about the medium or the customers! Quote Link to comment Share on other sites More sharing options...
drummerboy032 Posted March 17, 2021 Author Share Posted March 17, 2021 6 minutes ago, MCDELTAT said: Hmmm.... went through my emails because I know I get a ton of stuff from them, can honestly say I've never received anything super jank from them. From the last ~4 months I've got Manchester Orchestra - Black Mile, HEALTH, Beach Bunny, Dashboard, Recent Into It Over It, consider yourself very lucky then! when you do have an issue and send them pictures of their shit pack job and smashed in corners, they will just tell you to that exchanging an item due to sleeve damage is not "the policy"... even though it's their fault for packing it that way. Quote Link to comment Share on other sites More sharing options...
Buffbloom Posted March 17, 2021 Share Posted March 17, 2021 20 minutes ago, drummerboy032 said: please do! I'm sick of these disto's that just don't give a shit about the medium or the customers! If I knew how to I would! I have the time, the space, and most importantly, I give a shit. Quote Link to comment Share on other sites More sharing options...
TheLegendOfMidna Posted March 17, 2021 Share Posted March 17, 2021 I’ve gotten a bunch of recent stuff from them and haven’t had an issues (yet). I prefer them to MerchLater. Snaggle Von Swift 1 Quote Link to comment Share on other sites More sharing options...
MacDonals Posted March 18, 2021 Share Posted March 18, 2021 To their credit, Second City Prints has refunded me the cost of the record that arrived scratched. They were unable to replace the copy since it's limited edition Quote Link to comment Share on other sites More sharing options...
HardlineKid Posted March 18, 2021 Share Posted March 18, 2021 22 hours ago, TheLegendOfMidna said: I’ve gotten a bunch of recent stuff from them and haven’t had an issues (yet). I prefer them to MerchLater. Same. Quote Link to comment Share on other sites More sharing options...
Han Solo Posted March 18, 2021 Share Posted March 18, 2021 I must be lucky, because I haven't had any issues with Second City either. I've always gotten a mailer with bubble wrap. Then again it may because the orders were technically international; I can see how they would slack on domestic orders and assume they would be better off / safer Quote Link to comment Share on other sites More sharing options...
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