One Hundred Fifty-Two Posted December 9, 2009 Share Posted December 9, 2009 Oh, I forgot to mention that I also had a great experience with TDR Records a couple weeks ago. Shipping was quick, and the owner (Mike) wrote a cool handwritten thank-you note on the back of an Office quotes calendar.Sometimes the tiniest cool gestures really stand out, and I'll definitely be ordering from them again. Did you order their 1 record? Quote Link to comment Share on other sites More sharing options...
drewshannon Posted December 9, 2009 Share Posted December 9, 2009 Oh, I forgot to mention that I also had a great experience with TDR Records a couple weeks ago. Shipping was quick, and the owner (Mike) wrote a cool handwritten thank-you note on the back of an Office quotes calendar.Sometimes the tiniest cool gestures really stand out, and I'll definitely be ordering from them again. Did you order their 1 record? Yep, it was the Punchline / Over it 7" split when they were selling all music for 50% off. Quote Link to comment Share on other sites More sharing options...
whenslunchrecords Posted December 9, 2009 Share Posted December 9, 2009 I have had good experiences pretty much everywhere, sometimes I wish I would get an email saying that it shipped on such and such day, I have had AWESOME service from Longshot Music (longshotmusic.com) Quote Link to comment Share on other sites More sharing options...
element101 Posted December 9, 2009 Share Posted December 9, 2009 worst: hyperrealist records (probably never sent a red album, lack of contact or evasive answers)anybody knows what is the matter with very distro? I've had nothing but great experiences with very distro, did they screw up an order or something? Quote Link to comment Share on other sites More sharing options...
scottheisel Posted December 9, 2009 Share Posted December 9, 2009 Very quietly went out of business a few months ago. Quote Link to comment Share on other sites More sharing options...
cosmonaut Posted December 9, 2009 Share Posted December 9, 2009 I've heard about people having problems with Troubleman, but they've always done me right. The worst experience I had was with Rome Plow. Trying to get the first Helms Alee 12" or get the dude to respond to emails was like pulling teeth. I think that label's finished now, which sucks since they put out good stuff. p.s. - if anyone ordered that Helms Alee record from Rome Plow and got shafted, Robotic Empire has some 'found' copies in the webstore. Quote Link to comment Share on other sites More sharing options...
scottheisel Posted December 9, 2009 Share Posted December 9, 2009 This thread is missing stories about Makoto Recordings. And what was that other record label that fucked a bunch of people over back in the '90s because the dude was a heroin addict? Was it Blood Of The Young? Quote Link to comment Share on other sites More sharing options...
booyahachieved Posted December 9, 2009 Share Posted December 9, 2009 I've always had great service from VC, deathwish, Mylene Sheath, revHQ, temporary residence, blue collar/hydra head and interpunk. As for bad experiences... Merch Now has screwed up numerous orders. Sending the totally wrong item (same band but the wrong item) or listing something in their store that they don't actually have in stock (and then not telling me until the order arrives at my door and I finally see the packing list). Amazon... yeah, I'm an idiot for ordering vinyl from them in the first place but it's as if they're unaware that they actually make mailers designed specifically for LPs. They always end up putting my records in a gigantic box with a ton of bubble protectors. Seems like a gigantic waste of money/supplies when they could just use a simple LP mailer. I'm sure they do enough business to warrant their use. Quote Link to comment Share on other sites More sharing options...
adamlikesmusic Posted December 9, 2009 Share Posted December 9, 2009 Merchnow sucks. Quote Link to comment Share on other sites More sharing options...
tak3n0prisoner5 Posted December 10, 2009 Share Posted December 10, 2009 worst: hyperrealist records (probably never sent a red album, lack of contact or evasive answers)anybody knows what is the matter with very distro? I've had nothing but great experiences with very distro, did they screw up an order or something? No, it is concerned of hyperrealist. Verydistro had great service, sad they gone. Quote Link to comment Share on other sites More sharing options...
tuumi Posted December 10, 2009 Share Posted December 10, 2009 Best: Mylene Sheath: Great communication. Got a Christmas card last year. I have also gotten emails from them after to make sure everything got to me OK. Top notch. Quote Link to comment Share on other sites More sharing options...
mutinyzine Posted December 10, 2009 Share Posted December 10, 2009 Different Kitchen Records in the UK: Brilliant! Cheap, fast, reliable and overall awesome. No Idea: Easy to get in touch with, fast delivery and good prices. Deathwish: Never been in touch with them but ordered a bunch of times. No problems what so ever. Domino Record Co: Fast as hell to Sweden from the UK. Mute Records: Fast as hell from the UK to Sweden. Ordered wednesday - had the records thursday. Kinda freaked me out. Vinyl Collective: Great, never had any problems. It's been a while since I ordered from Trashmark or Green Hell in Europe but a few years back they were not exactly fast, and pretty damn expensive. EDIT: Also, Vling in Canada are awesome!! Free stuff, really fast delivery and always discount for people on the VC board. Check it! Quote Link to comment Share on other sites More sharing options...
Guest afsdan Posted December 10, 2009 Share Posted December 10, 2009 I've heard about people having problems with Troubleman, but they've always done me right.The worst experience I had was with Rome Plow. Trying to get the first Helms Alee 12" or get the dude to respond to emails was like pulling teeth. I think that label's finished now, which sucks since they put out good stuff. they put out the Deadsure 12", which is probably gathering dust in a closet. Shame. Quote Link to comment Share on other sites More sharing options...
One Hundred Fifty-Two Posted December 10, 2009 Share Posted December 10, 2009 Epitaph came through again. Forgot to include an album, but are sending it out on its own. The lady at the hotline is very nice and they fix problem really fast. Quote Link to comment Share on other sites More sharing options...
jhulud Posted February 11, 2010 Share Posted February 11, 2010 Bump for any new experiences... Quote Link to comment Share on other sites More sharing options...
adamlikesmusic Posted February 11, 2010 Share Posted February 11, 2010 Interpunk - Bought 3 copies of a record once. They sent 2. I e-mailed them about it, they said they would send it out. Then they sent me 3 more, so I essentially got 2 free. Their customer service is quite possibly TOO good. MerchNow - Avoid like the plague, in terms of CS. Don't really have anything else to add, for the sake of repeating everything that has already been said. Quote Link to comment Share on other sites More sharing options...
magicbulletrecords Posted February 11, 2010 Share Posted February 11, 2010 I just saw this thread for the first time. Thanks for all of the nice things to say to the folks who said it. I've got a Valentine's/customer appreciation sale going very soon. I'll be sure to link the board to it so that you can get some killer deals for a few days. Quote Link to comment Share on other sites More sharing options...
dynamitekid Posted February 11, 2010 Share Posted February 11, 2010 What ever place does Drive Thru records sucks balls Quote Link to comment Share on other sites More sharing options...
sugarballs Posted February 11, 2010 Share Posted February 11, 2010 I really like dealing with: A389 Records Relapse Mailorder Interpunk (Great communication and never screwed up an order) Quote Link to comment Share on other sites More sharing options...
mattstrike Posted February 11, 2010 Share Posted February 11, 2010 Right now I'm having an issue with Runner Up Records, I know its a small label but I'm having a hard time getting in contact with any one there. I've been trying for a few weeks now trying to find out what is going on with Dave House's Intersection LP...anyone else every pre-order from them? Fuck yes - I can't get that dude to respond - I ordered back in SEPTEMBER!!!!!! Quote Link to comment Share on other sites More sharing options...
circlingvultures Posted February 11, 2010 Share Posted February 11, 2010 This is also my first time seeing this thread that i can remember. My favorite people to deal with are: Southern Records UK(amazing customer service) Magic Bullet Deathwishinc. No Idea Shirts & Destroy(for prints and shirts) Relapse Had an issue with Warner Bros where i never got a record. I emailed them and without question they sent a replacement to an alternate address. Surprised by the great service from such a large company. Just got my Fat order and it was short a record. Never had a problem until this order but I emailed them and hoping it gets sorted out. VC has also never let me down. I never received a record i bought from the used section but it was like $6 and i never cared to look through all my emails to follow up. Also just got a "sorry we ran out" note for an order for the two records i was waiting on the most(THOU!). Not sure if they will be sent when they restock them or if its a credit slip but I will email them tomorrow and ask and sort that out. Quote Link to comment Share on other sites More sharing options...
rockstar71888 Posted February 11, 2010 Share Posted February 11, 2010 I called Roadrunner once to let them know that they fucked up hugely on their Dream Theater record, and the guy hung up on me. Quote Link to comment Share on other sites More sharing options...
rockstar71888 Posted February 11, 2010 Share Posted February 11, 2010 What ever place does Drive Thru records sucks balls Agreed. I was waiting on a record for about 4 months. I e-mailed them and got no response. Once I finally filed a Paypal claim, they sent the record. Quote Link to comment Share on other sites More sharing options...
circlingvultures Posted February 11, 2010 Share Posted February 11, 2010 also I would like to mention that even though as of today I haven't gotten my records Gruff Beard has seemed to go out of his way to right the problem and I'm really happy with the way he handled it. Great first impression of a label. Quote Link to comment Share on other sites More sharing options...
scocia Posted February 11, 2010 Share Posted February 11, 2010 everyone are putting up a lot ofr the same ones. but these really stand out for me at the moment. Best: -bridge nine Worst: -merchnow Quote Link to comment Share on other sites More sharing options...
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