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Issues with Basick Records?

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So I recently bought two new records from the Basick supplies website and both came with tears on the top of the sleeve. I contacted their customer support to try and get an exchange about a week ago and haven't gotten any response since. I tried emailing them again a couple days ago, still no response. Anybody else had/having any issues like this with Basick Records? It's very irritating, and the records weren't cheep so it's pretty disappointing too.

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