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PO: Pearl Jam - Lightning Bolt (Oct 15)


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We have received a number of quality-related inquiries from customers purchasing the Lightning Bolt vinyl from the Ten Club and other retail outlets.
We are currently in communication with the vinyl manufacturer about these issues, and are assessing the situation thoroughly so that we can create a plan for solving this matter promptly.
Thanks for your patience.

10c

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UPDATE FROM PEARL JAM REGARDING LIGHTNING BOLT: 

http://pearljam.com/news/0/1/22027/lightning_bolt_vinyl_customer_service_information

 

 

"Lightning Bolt" Vinyl Customer Service Information

October 23 2013



It has come to our attention that there have been some manufacturing issues with the Lightning Bolt vinyl possibly due to the high quality and delicate nature of the special packaging.  If you are in receipt of an album that you feel may be defective in some manner,  please send an email to UMG Customer service at:[email protected] indicating the specific issue with your copy.  Replacement vinyl will begin shipping out early next week to all those affected by this issue.

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"Lightning Bolt" Vinyl Customer Service Information

October 25 2013

We are aware that because of the high quality and delicate nature of the special packaging on the vinyl you may be experiencing one or more of the following issues with either the vinyl being damaged, the inner sleeves being torn, or the gatefold ripping on the center seam. If you are in receipt of an album with any of the above defects, please send an email to UMG Customer service at: [email protected] with either a receipt of purchase or a photograph of the damage you are experiencing. Once notified, replacement vinyl will begin shipping the week of October 28th. If you require a replacement on the packaging, please be advised that this will take anywhere from 4-6 weeks as parts of the packaging are made by hand.

Statement from UMG/Republic

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"Lightning Bolt" Vinyl Customer Service Information

October 25 2013

We are aware that because of the high quality and delicate nature of the special packaging on the vinyl you may be experiencing one or more of the following issues with either the vinyl being damaged, the inner sleeves being torn, or the gatefold ripping on the center seam. If you are in receipt of an album with any of the above defects, please send an email to UMG Customer service at: [email protected] with either a receipt of purchase or a photograph of the damage you are experiencing. Once notified, replacement vinyl will begin shipping the week of October 28th. If you require a replacement on the packaging, please be advised that this will take anywhere from 4-6 weeks as parts of the packaging are made by hand.

Statement from UMG/Republic

Pretty cool both the band and label have come forward on this.  Thanks for sharing.

I still like Backspace better than Lightning Bolt.  I really wish they would have stopped by DC on this tour. 

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This sounds like they are talking about physical, visible damage to the LP or cover. They want a picture of the damage.

 

"Lightning Bolt" Vinyl Customer Service Information
October 25 2013

We are aware that because of the high quality and delicate nature of the special packaging on the vinyl you may be experiencing one or more of the following issues with either the vinyl being damaged, the inner sleeves being torn, or the gatefold ripping on the center seam. If you are in receipt of an album with any of the above defects, please send an email to UMG Customer service at: [email protected] with either a receipt of purchase or a photograph of the damage you are experiencing. Once notified, replacement vinyl will begin shipping the week of October 28th. If you require a replacement on the packaging, please be advised that this will take anywhere from 4-6 weeks as parts of the packaging are made by hand.
Statement from UMG/Republic

 

They are blaming the packaging, and talking about physical damage. It says nothing about playback quality. I hope they acknowledge that as well.

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