tsheaz28 Posted September 13, 2011 Share Posted September 13, 2011 I have two seperate shipments that I have issues with, and I can't get ahold of anyone. I've tried e-mailing and calling with no luck. Are they out of the office for the past week and a half or something? I have never had this bad of customer service. Quote Link to comment Share on other sites More sharing options...
st3f Posted September 13, 2011 Share Posted September 13, 2011 I have one order that I placed on august 30th and it is still marked "Awaiting Shipment" (and there are no POs in it so I thought it would ship faster)... But I didnt try to reach them about that yet! ;-) Quote Link to comment Share on other sites More sharing options...
spoonbill Posted September 13, 2011 Share Posted September 13, 2011 i've received a couple e-mails from em in the past couple days. Quote Link to comment Share on other sites More sharing options...
weepingwillow Posted September 13, 2011 Share Posted September 13, 2011 They seem to be pretty slow to answer, but eventually you'll get an answer. It took them almost 5 business days to respond to my issue. Here's what they said: The Bronx album was delayed a week but should be in today so expect this all to ship today or tomorrow depending on how slammed we are. Thanks and sorry for the delay. Quote Link to comment Share on other sites More sharing options...
Boojie Horsie Posted September 13, 2011 Share Posted September 13, 2011 yeah thought i was having issues as well but theyre just busy i guess. give them some time before you send crazy angry emails, but if its an emergency you could always call Quote Link to comment Share on other sites More sharing options...
youmightbewrong Posted September 13, 2011 Share Posted September 13, 2011 Weird, they've always gotten back to me within a day (or so). Also, my order with Thrice, Horrible Crowes, and Saves The Day shipped together on the 10th. Quote Link to comment Share on other sites More sharing options...
Guest atomicsherbert0 Posted September 13, 2011 Share Posted September 13, 2011 yea, i had a similar issue. I ordered something last week of July. No Pre-orders. Received no response from SRC when I asked when it would be shipping. Then got an email that my order shipped..no shipment came..so i contacted them again and was told one of the items wasn't in stock..despite having already been told it shipped. so i requested the out of stock item be cancelled...didn't hear from them again for another 2 weeks when I was told both items shipped finally and supposedly for real..just got the package the other day finally. Quote Link to comment Share on other sites More sharing options...
mclz Posted September 13, 2011 Share Posted September 13, 2011 I usually have to e-mail about 3 times to get an answer with stuff. Quote Link to comment Share on other sites More sharing options...
cactusbot Posted September 13, 2011 Share Posted September 13, 2011 I ordered late last week and got my order today. Quote Link to comment Share on other sites More sharing options...
jerseydave77 Posted September 13, 2011 Share Posted September 13, 2011 I ordered late last week and got my order today. Rub it in why don't you. Ha. I had an order that was in stock take 18 days to leave their office. I'm not happy and will be looking at other distros for items that aren't exclusive to them. This was the third time this year that I had to write about packages that were pending for way too long. One was sitting for 30 days and I was told a mistake was made where it was left in a pile of orders being held back. Quote Link to comment Share on other sites More sharing options...
hookups96 Posted September 13, 2011 Share Posted September 13, 2011 Weird, they've always gotten back to me within a day (or so). Also, my order with Thrice, Horrible Crowes, and Saves The Day shipped together on the 10th. Damn I ordered Thrice and Saves The Day together and still hasn't shipped for me. Quote Link to comment Share on other sites More sharing options...
youmightbewrong Posted September 13, 2011 Share Posted September 13, 2011 Weird, they've always gotten back to me within a day (or so). Also, my order with Thrice, Horrible Crowes, and Saves The Day shipped together on the 10th. Damn I ordered Thrice and Saves The Day together and still hasn't shipped for me. FYI, I didn't get a shipping notification this time. Did you look up your order status on the actual SRC site? Mine just updated with a tracking # on there the other day. Quote Link to comment Share on other sites More sharing options...
theplasticfork Posted September 13, 2011 Share Posted September 13, 2011 I ordered two t-shirts on July 23rd both were listed as in-stock. I emailed them August 9th because it still said awaiting fulfillment. They replied saying they didn't have one of the shirts in-stock but it would be there soon. It's September 13th and my order is still awaiting fulfillment. I'm not very impressed. Quote Link to comment Share on other sites More sharing options...
xen0m0rph Posted September 13, 2011 Share Posted September 13, 2011 same shit Order Date: 23rd Jun 2011 This order is marked as Awaiting Shipment Your Order Contains: 1 x Ruiner / Attica Attica Under the Influence Volume 14 7" (Color: Sky Blue) 1 x Ruiner / Attica Attica Under the Influence Volume 14 (Digital) (Download Files) 2 x Dead To Me / The Flatliners - Under the Influence Volume 16 7" (Color: White) 2 x Dead To Me / The Flatliners - Under the Influence Volume 16 (Digital) (Download Files) Quote Link to comment Share on other sites More sharing options...
finchbadass Posted September 13, 2011 Share Posted September 13, 2011 Scott shed some light on how they do business a while back. at least for his label's releases. he said that they only order things based on the amount of page views the particular item gets. basically they are a broker more than a store or distro. most of the stuff they have up for order they don't actually have in their hands, but they have the possibility of being able to get from their supplier/distributor. so even if things say in stock they may not actually be in stock, but can be ordered once a customer places an order for it. they only place orders with their suppler/distributor once per week, then have to wait until that shipment comes in to ship out orders placed through SRC. obviously some things are backordered from their supplier/distributor, which really gums up the works. all of which is why many orders takes forever to fulfilll. but it's still no excuse to take 5 days or longer to respond to customers. Quote Link to comment Share on other sites More sharing options...
hookups96 Posted September 13, 2011 Share Posted September 13, 2011 Damn I ordered Thrice and Saves The Day together and still hasn't shipped for me. FYI, I didn't get a shipping notification this time. Did you look up your order status on the actual SRC site? Mine just updated with a tracking # on there the other day. Yeah I checked and it still says waiting Quote Link to comment Share on other sites More sharing options...
tsheaz28 Posted September 13, 2011 Author Share Posted September 13, 2011 They have shorted me 2 LP's on 2 different orders. One order was from July and the other was from Mid August. I shot 2 e-mails and left 2 voice messages. No call, no e-mail. The order from July still says awaiting shipment. Quote Link to comment Share on other sites More sharing options...
ohmessylife Posted September 13, 2011 Share Posted September 13, 2011 Scott shed some light on how they do business a while back. at least for his label's releases. he said that they only order things based on the amount of page views the particular item gets. basically they are a broker more than a store or distro. most of the stuff they have up for order they don't actually have in their hands, but they have the possibility of being able to get from their supplier/distributor. so even if things say in stock they may not actually be in stock, but can be ordered once a customer places an order for it. they only place orders with their suppler/distributor once per week, then have to wait until that shipment comes in to ship out orders placed through SRC. obviously some things are backordered from their supplier/distributor, which really gums up the works. all of which is why many orders takes forever to fulfilll. but it's still no excuse to take 5 days or longer to respond to customers. Didn't he also correct himself and say that wasn't exactly their buying process? I don't remember the exact thread and don't feel like searching but I thought he went back and said that he was misinformed on some of that? Regardless it's shitty if they tell you something is in stock when it's not. Quote Link to comment Share on other sites More sharing options...
hudsoncomplex Posted September 13, 2011 Share Posted September 13, 2011 I ordered a 7" August 18th. Still no shipping notification or package for that matter. Quote Link to comment Share on other sites More sharing options...
scottheisel Posted September 13, 2011 Share Posted September 13, 2011 Scott shed some light on how they do business a while back. at least for his label's releases. he said that they only order things based on the amount of page views the particular item gets. basically they are a broker more than a store or distro. most of the stuff they have up for order they don't actually have in their hands, but they have the possibility of being able to get from their supplier/distributor. so even if things say in stock they may not actually be in stock, but can be ordered once a customer places an order for it. they only place orders with their suppler/distributor once per week, then have to wait until that shipment comes in to ship out orders placed through SRC. obviously some things are backordered from their supplier/distributor, which really gums up the works. all of which is why many orders takes forever to fulfilll. but it's still no excuse to take 5 days or longer to respond to customers. I also posted right after that saying I was wrong. Quote Link to comment Share on other sites More sharing options...
lipmyreeds Posted September 14, 2011 Share Posted September 14, 2011 You guys could have started this thread BEFORE I ordered the BTBAM "3 color" Colors set from this place... Quote Link to comment Share on other sites More sharing options...
avery Posted September 14, 2011 Share Posted September 14, 2011 wow, glad i waited to order thursday's full collapse from IVWT. i've had enough of a headache with AFS, don't need more from another merchant. btw, mr. heisel: 1) MUP says hello. 2) they wanted me to get you to post. 3. they also mentioned something about drumming and if you plan on doing it at the fest this year. thanks and cheers. Quote Link to comment Share on other sites More sharing options...
tsheaz28 Posted September 14, 2011 Author Share Posted September 14, 2011 Just now received an e-mail saying my order from July was shipped, but no news on the LP they forgot in my last order. Quote Link to comment Share on other sites More sharing options...
Santa Bateman Posted September 14, 2011 Share Posted September 14, 2011 I've ordered a slipmat from them and it got shipped 1-2 days later. Ordered Joyce Manor on the 9th, was awaiting shipment then again it was the weekend. it was marked shipped Monday so no problems here for me so far. Quote Link to comment Share on other sites More sharing options...
tokimedo Posted September 14, 2011 Share Posted September 14, 2011 Wait...src sells things other than records and people actually buy them?! Quote Link to comment Share on other sites More sharing options...
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