rooks Posted August 15, 2013 Share Posted August 15, 2013 Eh, not a huge deal. Would save me some trouble if they cancel it, if not I'll sell it myself. Not really a return, since they haven't shipped it, but I can see how they are similar Quote Link to comment Share on other sites More sharing options...
timbrh2001 Posted August 15, 2013 Share Posted August 15, 2013 Eh, not a huge deal. Would save me some trouble if they cancel it, if not I'll sell it myself. Not really a return, since they haven't shipped it, but I can see how they are similar Meant refund. Quote Link to comment Share on other sites More sharing options...
DJ Quik Posted August 15, 2013 Share Posted August 15, 2013 If these things hit retail before I have my copy it will the last time I order from their website Quote Link to comment Share on other sites More sharing options...
rooks Posted August 15, 2013 Share Posted August 15, 2013 They just replaied saying they won't refund it because it was a "limited edition" item. Even though it's still for sale in their store. Considering fighting with them about it, but wouldn't want to push back the delivery of the 3 I actually want any further. So fuck it. Quote Link to comment Share on other sites More sharing options...
batman Posted August 15, 2013 Share Posted August 15, 2013 My Moss SA just shipped. Hooray!!! I figured that wouldn't be coming until after the rest of MoS Quote Link to comment Share on other sites More sharing options...
timbrh2001 Posted August 16, 2013 Share Posted August 16, 2013 They just replaied saying they won't refund it because it was a "limited edition" item. Even though it's still for sale in their store. Considering fighting with them about it, but wouldn't want to push back the delivery of the 3 I actually want any further. So fuck it. 10. Q: Can I cancel my order?A: All poster sales are final. Ive always assumed this applied to their vinyl as well since they're also Ltd. Ed. Mondo is forced to cancel their Intl. orders only because they're not allowed to sell these overseas due to their license restrictions. Quote Link to comment Share on other sites More sharing options...
rooks Posted August 16, 2013 Share Posted August 16, 2013 10. Q: Can I cancel my order? A: All poster sales are final. Ive always assumed this applied to their vinyl as well since they're also Ltd. Ed. I don't know why you are quoting the FAQ at me... That clearly says poster sales. It doesn't hurt to ask. I got my answer, and didn't argue it. Quote Link to comment Share on other sites More sharing options...
timbrh2001 Posted August 16, 2013 Share Posted August 16, 2013 I don't know why you are quoting the FAQ at me... That clearly says poster sales. It doesn't hurt to ask. I got my answer, and didn't argue it. Sorry, thought you were still debating fighting it further with them. Just wanted to help save you some time fighting a cause isn't gonna end in your favor unfortunately. Quote Link to comment Share on other sites More sharing options...
rooks Posted August 16, 2013 Share Posted August 16, 2013 No problem haha. Sorry just a bit on edge, and also frustrated with Mondo in general haha Quote Link to comment Share on other sites More sharing options...
timbrh2001 Posted August 16, 2013 Share Posted August 16, 2013 No problem haha. Sorry just a bit on edge, and also frustrated with Mondo in general haha Welcome to the Mondo frustration club! Quote Link to comment Share on other sites More sharing options...
DJ Quik Posted August 16, 2013 Share Posted August 16, 2013 No problem haha. Sorry just a bit on edge, and also frustrated with Mondo in general haha Why do you want to cancel your order? Quote Link to comment Share on other sites More sharing options...
rooks Posted August 16, 2013 Share Posted August 16, 2013 Why do you want to cancel your order? I ordered 3 for myself (1 of each) and an extra Spirited Away (it was the only one left) for a friend in Spain, but since that time he has since gotten himself a PM variant from another source, which he prefers. So instead of keep him on the hook for something he doesn't actually need or want - I thought I'd cancel it and be done with it, especially considering it hasn't sold out yet. But, nope. Ah well. Quote Link to comment Share on other sites More sharing options...
DJ Quik Posted August 16, 2013 Share Posted August 16, 2013 That makes sense, you should be able to sell the extra SA quite easily Quote Link to comment Share on other sites More sharing options...
jipc Posted August 16, 2013 Share Posted August 16, 2013 I ordered 3 for myself (1 of each) and an extra Spirited Away (it was the only one left) for a friend in Spain, but since that time he has since gotten himself a PM variant from another source, which he prefers. So instead of keep him on the hook for something he doesn't actually need or want - I thought I'd cancel it and be done with it, especially considering it hasn't sold out yet. But, nope. Ah well. cheers buddy! But ill still take it, you did me a favour and itd be wrong of me to leave you in the shit with it Quote Link to comment Share on other sites More sharing options...
rooks Posted August 16, 2013 Share Posted August 16, 2013 No worries man - we'll figure it out haha. My main gripes with Mondo are prettym uch the same issues everyone has with them... Decline in quality (that Maniac package sucked.), super-ridiculous shipping times (just because you say it will take 4-6 weeks to ship doesn't make it right), their shipping is $7 instead of $3 (small gripe), hike in price (at least for the Ghibli vinyl up to $30 for a 2xLP)... I've been pretty adamant about gettign all the variants, but now that I've got everything but The Beyond and the original Maniac... I kind of want to see what the next 2-3 releases will be before I spend a few hundred on them in the aftermarket. Labels like DW and Waxwork seem to be handling this whole thing better in general. Quote Link to comment Share on other sites More sharing options...
BuzzersonKillwell Posted August 16, 2013 Author Share Posted August 16, 2013 Mondo is really unfriendly for consumers and we are all idiots. Quote Link to comment Share on other sites More sharing options...
slinch Posted August 16, 2013 Share Posted August 16, 2013 I bought most of Mondo releases through amazon. Will do the same with this one if it pops up. No reason to deal with their joke of a customer service and insane shipping rates. Quote Link to comment Share on other sites More sharing options...
ChardeeMacDennis Posted August 16, 2013 Share Posted August 16, 2013 I accidentally ordered a poster once that I had in my cart during a drop. They totally refunded me. Put a giftcard in by accident once, refunded me. Got a dinged up deadly spawn once, they replaced it. Got a dinged drive, they replaced it. Any time i message someone at mondo I get a kind response. You all must be catching them on a bad day. Quote Link to comment Share on other sites More sharing options...
DJ Quik Posted August 16, 2013 Share Posted August 16, 2013 No worries man - we'll figure it out haha. My main gripes with Mondo are prettym uch the same issues everyone has with them... Decline in quality (that Maniac package sucked.), super-ridiculous shipping times (just because you say it will take 4-6 weeks to ship doesn't make it right), their shipping is $7 instead of $3 (small gripe), hike in price (at least for the Ghibli vinyl up to $30 for a 2xLP)... I've been pretty adamant about gettign all the variants, but now that I've got everything but The Beyond and the original Maniac... I kind of want to see what the next 2-3 releases will be before I spend a few hundred on them in the aftermarket. Labels like DW and Waxwork seem to be handling this whole thing better in general. I only paid $4 for shipping and I've seen a few people say they paid $7 Quote Link to comment Share on other sites More sharing options...
rooks Posted August 16, 2013 Share Posted August 16, 2013 I only paid $4 for shipping and I've seen a few people say they paid $7 Their normal shipping for LPs is $7, for some reason a bunch of orders on the Ghibli had $4 or $7 shipping I think it was cart issues that they now have to honor. But they certainly aren't giving the others their $3 back. Quote Link to comment Share on other sites More sharing options...
stl_ben Posted August 16, 2013 Share Posted August 16, 2013 Mondo has always been super good with customer service. Been buying stuff from them for years and the few damages I have received on vinyl and prints they took care of really fast. Also when they say up front items will ship in 4-6 weeks.....why would you get upset when it ships in 4-6 weeks?! Oh no! They did exactly what they said they were going to do! Quote Link to comment Share on other sites More sharing options...
rooks Posted August 16, 2013 Share Posted August 16, 2013 Mondo has always been super good with customer service. Been buying stuff from them for years and the few damages I have received on vinyl and prints they took care of really fast. Also when they say up front items will ship in 4-6 weeks.....why would you get upset when it ships in 4-6 weeks?! Oh no! They did exactly what they said they were going to do! Haha because 4-6 weeks is how long a pre-order takes to ship, not how long an in-stock item should take to ship. They should hire some more people to help with their shipping issues and everyone could have the things they buy on a more timely basis. Just because I expect it because they state it plainly doesn't mean I like it. I am not SURPRISED (Oh no, they did what they said they were going to do!) I'm disappointed (It shouldn't take 6 weeks to ship vinyl orders) They are two very different things. Quote Link to comment Share on other sites More sharing options...
ChardeeMacDennis Posted August 16, 2013 Share Posted August 16, 2013 Rooks I like you buddy...but sit back and have a drink Quote Link to comment Share on other sites More sharing options...
rooks Posted August 16, 2013 Share Posted August 16, 2013 I don't think I'm freaking out about anything? Just stating some pretty plain facts. Quote Link to comment Share on other sites More sharing options...
timbrh2001 Posted August 16, 2013 Share Posted August 16, 2013 I don't think I'm freaking out about anything? Just stating some pretty plain facts. I think everyone goes through this frustration with Mondo at some point or another. Look on the bright side, your expectations with them are only gonna go up from here! Quote Link to comment Share on other sites More sharing options...
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