bigdz68 Posted October 6, 2014 Share Posted October 6, 2014 Worst company I have ever dealt with, hand's down. Their customer service is completely incompetent. Just hope your item(s) are shipped in a timely manner and you are billed the appropriate amount. Otherwise, you'll be waiting around for weeks for them to not respond to your paypal claim.Ya I used my credit card this time so as not to deal with PayPal disputes Quote Link to comment Share on other sites More sharing options...
robotfactory Posted October 6, 2014 Share Posted October 6, 2014 I have ordered a few times from them and never had an issue. I just pre-ordered 5 different records from them and paid with Paypal. I guess this will be the ultimate test. PRINCE 1 Quote Link to comment Share on other sites More sharing options...
iron666monkey Posted October 6, 2014 Share Posted October 6, 2014 Well...I'm placing a pretty nice order. Guess I'll hold my breath and see what happens. Quote Link to comment Share on other sites More sharing options...
xfactor675 Posted October 6, 2014 Author Share Posted October 6, 2014 bought the new tiny moving parts and gates, and the long overdue last troubled coast for 51 bucks shipped to Europe. Can't beat that. At this time and age, i'm happy if 2 LPs goes for that not 2 LPs and a Double! WE'll see! Quote Link to comment Share on other sites More sharing options...
negavinyl Posted October 6, 2014 Share Posted October 6, 2014 Worst company I have ever dealt with, hand's down. Their customer service is completely incompetent. Just hope your item(s) are shipped in a timely manner and you are billed the appropriate amount. Otherwise, you'll be waiting around for weeks for them to not respond to your paypal claim. They are seriously the worst. I made a return at the beginning of September and have been dealing with their incredibly incompetent customer service for over a month now trying to get my money back on items I already returned and have delivery confirmation that they arrived. They have given me numerous run arounds about how they went to an aux warehouse and they had to hear from them to make sure I returned both items. They said it takes the warehouse a week to respond. What are they using, carrier pigeons? I've spoken to supervisors who didn't help, asked for a manager, didn't get one, was promised a return call by one that never came. I finally moved the chains this past Friday when I called them, was put on hold forever and then called them on my fiance's phone and essentially told them I would keep repeating the process until I got satisfaction. They finally agreed to give me my refund, but I still don't have anything in my paypal account. Buyer beware. webdoggy and ExtraFox 2 Quote Link to comment Share on other sites More sharing options...
apirk Posted October 6, 2014 Share Posted October 6, 2014 Ordered the new Dylan bootleg box at a very good price. Quote Link to comment Share on other sites More sharing options...
Stravinsky Posted October 7, 2014 Share Posted October 7, 2014 They are seriously the worst. I made a return at the beginning of September and have been dealing with their incredibly incompetent customer service for over a month now trying to get my money back on items I already returned and have delivery confirmation that they arrived. They have given me numerous run arounds about how they went to an aux warehouse and they had to hear from them to make sure I returned both items. They said it takes the warehouse a week to respond. What are they using, carrier pigeons? I've spoken to supervisors who didn't help, asked for a manager, didn't get one, was promised a return call by one that never came. I finally moved the chains this past Friday when I called them, was put on hold forever and then called them on my fiance's phone and essentially told them I would keep repeating the process until I got satisfaction. They finally agreed to give me my refund, but I still don't have anything in my paypal account. Buyer beware. I sincerely believe that this incompetence is by design. A lot of people cannot invest the time to follow up dozens of times with them to actually receive a refund, or continue to wait endlessly for their item to not arrive. I cannot imagine a retailer exists that has worse ratings than DeepDiscount.com. ExtraFox 1 Quote Link to comment Share on other sites More sharing options...
negavinyl Posted October 7, 2014 Share Posted October 7, 2014 I sincerely believe that this incompetence is by design. A lot of people cannot invest the time to follow up dozens of times with them to actually receive a refund, or continue to wait endlessly for their item to not arrive. I cannot imagine a retailer exists that has worse ratings than DeepDiscount.com. No it absolutely is by design. You can tell via their facebook and yelp that this stuff is routine. ExtraFox 1 Quote Link to comment Share on other sites More sharing options...
bigdz68 Posted October 7, 2014 Share Posted October 7, 2014 They are seriously the worst. I made a return at the beginning of September and have been dealing with their incredibly incompetent customer service for over a month now trying to get my money back on items I already returned and have delivery confirmation that they arrived. They have given me numerous run arounds about how they went to an aux warehouse and they had to hear from them to make sure I returned both items. They said it takes the warehouse a week to respond. What are they using, carrier pigeons? I've spoken to supervisors who didn't help, asked for a manager, didn't get one, was promised a return call by one that never came. I finally moved the chains this past Friday when I called them, was put on hold forever and then called them on my fiance's phone and essentially told them I would keep repeating the process until I got satisfaction. They finally agreed to give me my refund, but I still don't have anything in my paypal account. Buyer beware. Next time go with a credit card if you have one. One simple call to the bank and claim a fraudulent charge and bang done! Quote Link to comment Share on other sites More sharing options...
bigdz68 Posted October 7, 2014 Share Posted October 7, 2014 Jesus christ babies give em a break, go buy from mrvinyls.com, I hear they give free handjobs via skype.. talk about customer service.. Wow! Why should they have to give them a break? Its not hard for orders to be packed and sent...why should the customer have to constantly battle and waste time to get refunded for something the company fucked up?!? Although I do agree mrvinylz has some serious deals! BeardlessYouth 1 Quote Link to comment Share on other sites More sharing options...
negavinyl Posted October 7, 2014 Share Posted October 7, 2014 Next time go with a credit card if you have one. One simple call to the bank and claim a fraudulent charge and bang done! Absolutely. Normally I use PayPal because of identify theft potential but this is one time where I wish I had gone with a CC. At last, my PayPal has been refunded, minus the shipping to and from and all the time wasted. Quote Link to comment Share on other sites More sharing options...
xfactor675 Posted November 7, 2014 Author Share Posted November 7, 2014 I got my records, paid with paypal, not a single bent corner, the pacakging was the "box in the box" thing. Hussle free order. ps. i'm not working for them... Quote Link to comment Share on other sites More sharing options...
negavinyl Posted November 8, 2014 Share Posted November 8, 2014 I got my records, paid with paypal, not a single bent corner, the pacakging was the "box in the box" thing. Hussle free order. ps. i'm not working for them... I think as long as your order comes through and is correct, you're fine. I'm not accusing them of not fulfilling orders. I am accusing them of having the worst customer service on the planet if you need a return or an issue resolved, and I am accusing them of that being by design to attempt to get customers to just give up. Quote Link to comment Share on other sites More sharing options...
bigdz68 Posted November 8, 2014 Share Posted November 8, 2014 They shipped my foo fighters but still waiting on the Floyd. Paid for media mail and got priority USPS...hmmm...of course it will show up in a cardboard condom bent to shit but as long as the LP is ok... Quote Link to comment Share on other sites More sharing options...
xfactor675 Posted June 28, 2015 Author Share Posted June 28, 2015 just in case you haven't seen this in the combined thread. DeepDiscount's summer sale until June 30th noon CT. "BOUNTY" 15% off everything + the regular free shipping to the US over $25. Quote Link to comment Share on other sites More sharing options...
goldeneel Posted June 28, 2015 Share Posted June 28, 2015 thanks for the tip picked up a few, sure hoping it isn't the nightmare others have shared. Quote Link to comment Share on other sites More sharing options...
hallowken78 Posted June 28, 2015 Share Posted June 28, 2015 I've been ordering from them for over a decade and only encountered a couple of small issues which they handled appropriately in a timely fashion. I think I've only ordered 1 record from them though. Some really good deals to be had so I just placed an order for 8 LPs that came out to $113.65. Quote Link to comment Share on other sites More sharing options...
TheGreatMrY Posted June 28, 2015 Share Posted June 28, 2015 I've never had any major issues with them either. But always try to separate your preorders because they ship everything separately. I've had a few single LPs with some corner bends. But when you get something that retails at $20 for $11, I can't complain. Quote Link to comment Share on other sites More sharing options...
cambionic Posted June 29, 2015 Share Posted June 29, 2015 I was going to take advantage of the sale, but then I read this thread... Quote Link to comment Share on other sites More sharing options...
tacoape Posted June 29, 2015 Share Posted June 29, 2015 I picked up In Rainbows and King of Limbs, they appear to have shipped. We'll see how and if they arrive. Quote Link to comment Share on other sites More sharing options...
goldeneel Posted July 10, 2015 Share Posted July 10, 2015 placed an order for five records, forgot about it until today. emailed them the receipt to ask WTF i get sorry error in system and order was not placed, please call with order code and reorder PASSS!!! Fuck this place Quote Link to comment Share on other sites More sharing options...
xfactor675 Posted July 28, 2015 Author Share Posted July 28, 2015 Lot of you had troubles here, lot of us had smooth transtactions, so here it is: -15 % on Everything with code "RUSTY" until tomorrow noon CST. Quote Link to comment Share on other sites More sharing options...
hallowken78 Posted July 28, 2015 Share Posted July 28, 2015 I had an incredibly smooth transaction during the last sale and and everything arrived quickly and in tip top shape. Quote Link to comment Share on other sites More sharing options...
lethalenforcer Posted July 28, 2015 Share Posted July 28, 2015 Is the site simply not loading for anyone else? So weird. Quote Link to comment Share on other sites More sharing options...
xfactor675 Posted August 11, 2015 Author Share Posted August 11, 2015 everyone's favorites -15% with TEACHER until tomorrow noon CST Quote Link to comment Share on other sites More sharing options...
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