stillused Posted September 20, 2012 Share Posted September 20, 2012 Anyone get cinderblock to respond to your cancellation request? nope Quote Link to comment Share on other sites More sharing options...
Duff Posted September 20, 2012 Share Posted September 20, 2012 Anyone get cinderblock to respond to your cancellation request? nope me neither SpazzyMcGee and ditc586 2 Quote Link to comment Share on other sites More sharing options...
jason Posted September 24, 2012 Share Posted September 24, 2012 Still haven't heard anything from cinderblock. Just trying to get my coupon code applied since it didnt take the 10 percent off. Emailed them three times now and they responded once with 'what was the code?' and i replied and nothing. been a few weeks now. Quote Link to comment Share on other sites More sharing options...
daegor Posted September 26, 2012 Share Posted September 26, 2012 Heard back from Cinderblock, they said they were giving me a refund. I haven't seen it in my account yet, but I literally just got the email. If they approved my request, everyone should be fine. I said "Sorry, but I'd like to cancel my order.", and they were fine with that Quote Link to comment Share on other sites More sharing options...
Duff Posted September 26, 2012 Share Posted September 26, 2012 Heard back from Cinderblock, they said they were giving me a refund. I haven't seen it in my account yet, but I literally just got the email. If they approved my request, everyone should be fine. I said "Sorry, but I'd like to cancel my order.", and they were fine with that how long ago did you contact them about it? Quote Link to comment Share on other sites More sharing options...
daegor Posted September 26, 2012 Share Posted September 26, 2012 Five days ago. Quote Link to comment Share on other sites More sharing options...
Duff Posted September 26, 2012 Share Posted September 26, 2012 completely ridiculous. contacted them well before you and still haven't heard anything from them. first contacted them right after i ordered from Amazon, which is over a week ago now. they don't answer the phone either, any extension, and their customer service department hasn't returned any of my messages. but hopefully since they got back to you they will get around to me and everyone else who is still waiting. they're definitely doing it ass backwards though since they responded to you first. Quote Link to comment Share on other sites More sharing options...
zuck Posted September 26, 2012 Share Posted September 26, 2012 I asked them for a discount on the shipping. After about a week or so they got back to me & said they could do that. I got the credit back to my pay pal account that day. I ended up paying about the same as I would have through Amazon. I would have kept my order through Amazon, but they have the absolute worst packing for their records I've ever seen. It's an absolute joke. Quote Link to comment Share on other sites More sharing options...
steviex2shoes Posted September 26, 2012 Share Posted September 26, 2012 I would have kept my order through Amazon, but they have the absolute worst packing for their records I've ever seen. It's an absolute joke. uh really? I order records directly from amazon all the time now since prime shipping makes it so easy and I have to say I love their packaging, and I've never once had an issue with them sending records. In fact yesterday I got two record orders in one. They were both in a larger box, and then each was in a separate frustration free lp box. Pretty freaking secure. Quote Link to comment Share on other sites More sharing options...
jason Posted September 26, 2012 Share Posted September 26, 2012 what is their customer service number so i can call them. i couldnt find their number. Quote Link to comment Share on other sites More sharing options...
zuck Posted September 27, 2012 Share Posted September 27, 2012 No lp box for me. Just one big box, 2 lp's, a few air pillows, & a lot of room to move. Quote Link to comment Share on other sites More sharing options...
throwgncpr Posted September 27, 2012 Share Posted September 27, 2012 No lp box for me. Just one big box, 2 lp's, a few air pillows, & a lot of room to move. How long ago was this? They had a ton of complaints about shipping packaging before, especially vinyl, and they seem to be addressing as best as they can. I've ordered a few records from Amazon over the last year, and they came in great LP mailers. Quote Link to comment Share on other sites More sharing options...
daegor Posted September 27, 2012 Share Posted September 27, 2012 what is their customer service number so i can call them. i couldnt find their number. No number that I can see, I emailed [email protected] Quote Link to comment Share on other sites More sharing options...
Duff Posted September 27, 2012 Share Posted September 27, 2012 just got a order cancellation and refund notification via email from cinderblock, only after emailing the label ([email protected]) about what ws going on. cinderblock said the reason for the delay was due to "our recent office and warehouse move." but i'm chalking it up to the emailing the label, who was not pleased about the situation. Quote Link to comment Share on other sites More sharing options...
daegor Posted September 27, 2012 Share Posted September 27, 2012 I still haven't actually received my money... Quote Link to comment Share on other sites More sharing options...
Duff Posted September 27, 2012 Share Posted September 27, 2012 I still haven't actually received my money... they told me 24-48 hours for the refund to go through. so if i don't have it by Monday then i'm just going to call my credit card and have them deal with it. seems like the only way to deal with cinderblock is to go over their head. Quote Link to comment Share on other sites More sharing options...
zuck Posted September 27, 2012 Share Posted September 27, 2012 How long ago was this? They had a ton of complaints about shipping packaging before, especially vinyl, and they seem to be addressing as best as they can. I've ordered a few records from Amazon over the last year, and they came in great LP mailers. It was when Major/Minor came out, so it has been a while. Quote Link to comment Share on other sites More sharing options...
throwgncpr Posted September 27, 2012 Share Posted September 27, 2012 It was when Major/Minor came out, so it has been a while. OK, major changes since then. they have some solid packaging now. Quote Link to comment Share on other sites More sharing options...
Duff Posted October 1, 2012 Share Posted October 1, 2012 refund from cinderblock hit my account today. glad this pain in the ass is over. Quote Link to comment Share on other sites More sharing options...
daegor Posted October 1, 2012 Share Posted October 1, 2012 (edited) Hmm, haven't received mine yet... EDIT: Got it last week Edited October 17, 2012 by daegor Quote Link to comment Share on other sites More sharing options...
saxonviolons Posted October 2, 2012 Share Posted October 2, 2012 I asked them for a discount on the shipping. How did you contact them for getting a discount on shipping? Quote Link to comment Share on other sites More sharing options...
Stropav Posted October 17, 2012 Share Posted October 17, 2012 It's getting close... Words in the Water stream and interview clip with Riley about the song: http://www.purevolum...olume-Exclusive Samples of every song: http://www.amazon.co.../ref=pd_sim_m_1 AbsolutePunk will be streaming the entire album next week. Quote Link to comment Share on other sites More sharing options...
thomasj182 Posted October 19, 2012 Share Posted October 19, 2012 From Staple Records Facebook: VINYL VERSION OF THRICE ANTHOLOGY RELEASE TO BE DELAYED All Other Configurations To Be Available on October 30, 2012 (October 19, 2012) – Workhorse Music Group, on behalf of Thrice, today issues the following details on the delay of the vinyl version of the group’s upcoming live box set, Anthology: We're extremely sorry and remorseful to report that the Thrice "Anthology" 4-LP Box Sets will not be completed in time for the scheduled October 30 release date. During the set up and pre-sales all deadlines had been reached with the plant, and we were under the impression we would easily have the finished pieces in time. However, the plant just informed us they are running "behind schedule" and the assembly of the boxes is taking longer than they anticipated. Our hearts sank with the news, as we know fans were eager to have them in a timely manner. We're aware that fans paid a lot of money for these premium items and we promise we're on top of the situation. With the bigger LP packages, it seems as though delays are hard to avoid these days. There is currently no definite date by when they'll be ready to ship. Once we hear back from the plant, we will immediately get in touch with you and supply updates. Again, we cannot apologize enough and we thank you or your patience! No band values their fans' loyalty like Thrice and it pains us to let anyone down. Neither the CD nor digital versions will be affected by the LP delays, and all fans that pre-ordered either configuration should receive them on time. CDs will be available in stores and downloads will be available through all major digital retailers on October 30th as originally planned. For any questions related to this delay, please contact [email protected] Anthology is a collection of live audio that was recorded at select stops on Thrice’s recent farewell tour. Anthology will be released on Staple Records/Workhorse Music Group October 30, 2012 and features 24 songs and will be available digitally, on two CDs, and as a limited edition box set containing four LP’s. The LP box set is limited to just 3000 stamped and numbered pieces and will include a 24-page booklet along with 2 black LP’s and 2 white LP’s all on 180 gram vinyl. So fucking tired of pre-orders and delays Quote Link to comment Share on other sites More sharing options...
Derek™ Posted October 19, 2012 Share Posted October 19, 2012 Quote Link to comment Share on other sites More sharing options...
drummerboy032 Posted October 19, 2012 Share Posted October 19, 2012 Has anyone got their refund from cinder block yet?? I'm still waiting on mine..... Quote Link to comment Share on other sites More sharing options...
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