ChasHawk Posted February 18, 2015 Share Posted February 18, 2015 Had a great cs experience on my first order from Bridge9. One of the albums I ordered had a defect in it. Sent an email, and they sent me another copy immediately. Plus the original order package had some posters, stickers, and a comp CD in it. Quote Link to comment Share on other sites More sharing options...
Endserenading Posted February 21, 2015 Share Posted February 21, 2015 I haven't had to do this before so I'm asking for anyone's experience or advice. I, like many it seems, have had no help getting service from Reaper Records. They've emailed me back once to let me know one of the LPS I ordered was out of stock but have since not responded. I've sent emails, tried them through Facebook, Twitter, Instagram and nothing. It's been about 3 weeks now and I just want a refund so I'm thinking I'll have to file a claim via PayPal? If anyone can tell me what I can expect by going through with that I'd appreciate it. I've come to terms with the fact that I may not get all my money back, sadly. Quote Link to comment Share on other sites More sharing options...
radiatorhums Posted February 21, 2015 Share Posted February 21, 2015 I haven't had to do this before so I'm asking for anyone's experience or advice. I, like many it seems, have had no help getting service from Reaper Records. They've emailed me back once to let me know one of the LPS I ordered was out of stock but have since not responded. I've sent emails, tried them through Facebook, Twitter, Instagram and nothing. It's been about 3 weeks now and I just want a refund so I'm thinking I'll have to file a claim via PayPal? If anyone can tell me what I can expect by going through with that I'd appreciate it. I've come to terms with the fact that I may not get all my money back, sadly. There's a good chance you'll either 1) get your money back or 2) get what you ordered. I always like to give the benefit of the doubt and don't file my claim until I have to. I can't remember the exact window you have to file a claim, 30 days maybe. Look it up, if you miss out on that window you're probably out of luck. Anyway, file your claim and that gives the other party an opportunity to respond or refund or whatever. Depending upon their response (or lack there of), yo'ull most likely have your money in a few weeks. PayPal almost always sides with the buyer. Quote Link to comment Share on other sites More sharing options...
dantheriver Posted February 23, 2015 Share Posted February 23, 2015 There's a good chance you'll either 1) get your money back or 2) get what you ordered. I always like to give the benefit of the doubt and don't file my claim until I have to. I can't remember the exact window you have to file a claim, 30 days maybe. Look it up, if you miss out on that window you're probably out of luck. Anyway, file your claim and that gives the other party an opportunity to respond or refund or whatever. Depending upon their response (or lack there of), yo'ull most likely have your money in a few weeks. PayPal almost always sides with the buyer. The claim window got extended to 6 months recently. And as he said, filing the claim will either net you a full refund or put Reaper's ass into gear and you'll get your records. Quote Link to comment Share on other sites More sharing options...
codeine Posted February 23, 2015 Share Posted February 23, 2015 Any experiences with MusicFearSatan out of France? Placed a bulk order and used registered shipping option, got invoiced quickly, paid immediately. Been a little while and nothing has shown up, no shipping notification, no response to emails asking about shipping confirmation.I know the guy's Discogs says he's 'not a nerd behind a computer screen' and is unlikely to answer emails, but it also says that he'll let you know when your order ships. Nothing deal breaking so far, just starting to get a little antsy. Quote Link to comment Share on other sites More sharing options...
mindovermatter Posted February 23, 2015 Share Posted February 23, 2015 Any experiences with MusicFearSatan out of France? Placed a bulk order and used registered shipping option, got invoiced quickly, paid immediately. Been a little while and nothing has shown up, no shipping notification, no response to emails asking about shipping confirmation. I know the guy's Discogs says he's 'not a nerd behind a computer screen' and is unlikely to answer emails, but it also says that he'll let you know when your order ships. Nothing deal breaking so far, just starting to get a little antsy. Dude is way solid. I've made several personal orders and several larger distro orders as well. Fear not, your stuff will arrive and in great condition! In fact, I've just sent him a stack of money for some more distro stuff. Quote Link to comment Share on other sites More sharing options...
just a normal guy kevin Posted February 23, 2015 Share Posted February 23, 2015 Only virgins keep track of shipping out items that have been printed for shipment. Quote Link to comment Share on other sites More sharing options...
codeine Posted February 23, 2015 Share Posted February 23, 2015 Dude is way solid. I've made several personal orders and several larger distro orders as well. Fear not, your stuff will arrive and in great condition! In fact, I've just sent him a stack of money for some more distro stuff. Cool. Yeah, I was just starting to wonder if maybe 1 or 2 items I ordered might be backordered or something. Hoping it's not the case and it'll just show up soon. Would you say that it's normal to receive no notification and just have something show up in the mail, even with the registered shipping option? I was just hoping for a tracking number, or at least the basic 'your order has shipped' email. Quote Link to comment Share on other sites More sharing options...
mindovermatter Posted February 24, 2015 Share Posted February 24, 2015 It's very common to not receive a "your order has shipped email" and international orders don't typically come with tracking unless you pay for insanely expensive courier services. Be patient, it might take a couple of weeks to make the journey, but MFS isn't new to the scene. They are reputable in a good way. Quote Link to comment Share on other sites More sharing options...
codeine Posted February 24, 2015 Share Posted February 24, 2015 It's very common to not receive a "your order has shipped email" and international orders don't typically come with tracking unless you pay for insanely expensive courier services. Be patient, it might take a couple of weeks to make the journey, but MFS isn't new to the scene. They are reputable in a good way. Totally, everything I was reading sounded great. I think this is the 1st or maybe 2nd time I've ordered directly, and definitely the 1st time placing a large order. I assume he's good at keeping stock updated too... So now I know to make sure to triple-check the mail box just in case it comes in that day. Quote Link to comment Share on other sites More sharing options...
Endserenading Posted February 25, 2015 Share Posted February 25, 2015 The claim window got extended to 6 months recently. And as he said, filing the claim will either net you a full refund or put Reaper's ass into gear and you'll get your records. Today they refunded me! Glad it got sorted out. Quote Link to comment Share on other sites More sharing options...
Skeletal Lightning Posted February 25, 2015 Share Posted February 25, 2015 Skeletal Lightning are fucking awesome. Ordered a tape on monday and it came Wednesday. Cheers! Quote Link to comment Share on other sites More sharing options...
vinyl addict Posted February 27, 2015 Share Posted February 27, 2015 Warner Bros has been great as of late. They are sending out the correct size (wider) box for the EU Iron Maiden box set. You just email them and they will send out the replacement. No questions asked. Quote Link to comment Share on other sites More sharing options...
ChasHawk Posted February 27, 2015 Share Posted February 27, 2015 Don't know if this is business as usual, but Universal is being incredibly slow sending orders out to record stores. Quote Link to comment Share on other sites More sharing options...
Endserenading Posted February 28, 2015 Share Posted February 28, 2015 Just wanna share this with anyone. I ordered a record from Barnes and nobles website on feb 6th. I chose a shipping option that claimed it would take 1-3 business days. and after two weeks of recieving nothing, I contacted them. Not sure where on the site It says this but they claimed it would take like three weeks before they even shipped it. They don't charge you until it physically ships but when my scheduled shipping day arrived, nothing. I waited all day for confirmation, and late into the night I got an email sayin it was being delayed another week. So I just cancelled. Not sure if anyone has had a similar experience but I thought it was pretty lame. No money lost thankfully. Quote Link to comment Share on other sites More sharing options...
Shinji Posted February 28, 2015 Share Posted February 28, 2015 ^ Had a similar experience with them. I ordered the MoFi reissue of Pinkerton by Weezer, as it said "In Stock" and literally 2 minutes after, it went on backorder. The customer service representative said that they would probably never get any more, and they issued me a refund. My card kept the initial charge that you get when you place the order (but it usually drops right away and charges you once it ships) and I didn't receive the money back for 2 weeks. Quote Link to comment Share on other sites More sharing options...
Endserenading Posted February 28, 2015 Share Posted February 28, 2015 Eh. I'll definitely be steering clear of ordering from them again. Quote Link to comment Share on other sites More sharing options...
jeremybentham Posted March 3, 2015 Share Posted March 3, 2015 I've always gotten top shelf service from Topshelf Records. Thanks a bunch!! Quote Link to comment Share on other sites More sharing options...
kevbayer Posted March 9, 2015 Share Posted March 9, 2015 Am i the only still having problems with Sacred Bones? 36 days after order, and tracking number that still says label created, and multiple unresponded to emails...time for a claim. IS this normal with them? Quote Link to comment Share on other sites More sharing options...
dave_Ida Posted March 9, 2015 Share Posted March 9, 2015 re scared bones records : I wouldn't worry too much .I've ordered from them before with no issues..In fact, I've just received a package from them..safe and very well packed (Moon Duo new LP!) Not sure where you are in the world but I'm in the UK..all good from my POV. I got a shipping email but not a lot else a part from the order actual at the time. Hope that helps! Quote Link to comment Share on other sites More sharing options...
kevbayer Posted March 9, 2015 Share Posted March 9, 2015 i am in state, place an order Feb 4th, tracking goes nowhere ...the unresponsiveness is really upsetting Quote Link to comment Share on other sites More sharing options...
spit_fountain Posted March 10, 2015 Share Posted March 10, 2015 Eyeball Records was a nightmare Quote Link to comment Share on other sites More sharing options...
nickmitch Posted March 10, 2015 Share Posted March 10, 2015 Great customer service from ImportCDs, luckily. I have ordered records a bunch of times before and this is the only time I've had any issue. So I tried to order the Say Anything - Is A Real Boy 2xLP as it was showing as in stock but I was skeptical due to its lack of availability pretty much everywhere else. Anyway, I received the package in the mail today, and it was CD-sized. I sent them an email straight away saying that I had been sent the wrong format and they quickly responded with an apology and a refund, and said that I can keep or donate the incorrect item. Looked at the package a little closer and noticed the shipping label said that it contained a Billy Joel CD. Opened it up, and inside was a very low-budget looking CD by some guy named Troy Brannon. Tl;dr - ImportCDs sent me a completely different item but issued me with a prompt refund. Quote Link to comment Share on other sites More sharing options...
CrimsonLies Posted March 11, 2015 Share Posted March 11, 2015 I ordered Gridlink - Longhena on blue vinyl from Handshake Inc. and received a black copy. I contacted the label and they were going to send the right press but I've been waiting since last year. Fingers crossed they even have some blue copies left to even send me what I ordered. Quote Link to comment Share on other sites More sharing options...
_stretts Posted March 13, 2015 Share Posted March 13, 2015 I ordered a 7 inch direct from Amen Dunes and he never sent it. Last time I buy something from him/whatever label he is on Quote Link to comment Share on other sites More sharing options...
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