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for you guys that got the refund from paypal, do you usually have a balance in your paypal account? if I use my linked credit card to pay for this, should I contact them or the bank?

paypal will probably tell you to call your bank

This. If it's anything like my bank you won't be getting anything. Mind has a strict 90 day policy and despite me explaining the entire situation they told me they can't do anything. I'm out $44

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i opened a claim on paypal about 30 minutes ago and it's already closed. i'm assuming that means i won't be getting a refund that way?

You are correct. Claims are going to be automatically denied by the paypal system because of the time limit. I made a post a few pages back where I described the process I used for calling and getting my full refund and I would suggest trying that next. Good luck!

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well that was way easier than i anticipated. i didn't even have to ask for a supervisor. the first guy i talked to gave me a one-time "courtesy refund" (since it was outside of the 45 day dispute window) for the full amount due to my 6 years of being a loyal customer. would have rather had the records but at least i'm getting my $44 back.

afterwards i asked if they had a direct line there for other people who needed a refund because a lot of people had only received partial refunds or no refund at all. he said that they didn't have direct lines and that they wouldn't be able to refund everyone--he just did it for me/wanted to help out because i've been such a loyal customer.

best of luck to the rest of you :-/

edit: and it's already gone through. he just reversed the transaction. what a badass!

edit 2: i just got an email from mts that my order was reversed. like it even updated on the store page. wasn't expecting that. weird.

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Third call to Paypal, got a super cool supervisor (Steve?) who knew of the situation, instantly credited me my $44.00 (after two representatives had told me there was no way).

Steve? and I chatted for a minute while accounting processed the refund for me and he asked me how many records/orders I estimated the company did and what the value might be (he seemed sincerely curious). I told him the numbers 3,500 records, average price of 30odd per. He then mentioned they've dealt with disputes for around 1/3 of that. Pretty intense.

Glad this is finally over with. I'm happy to be walking away with, at the very least, my refund and increased appreciation for the genius of Shaq.

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so this is weird...spoke to two people at paypal gave me the line about 45 days or nothing they can do...got transferred to supervisor...who transferred me to dispute center.

They re-opened my original dispute from a few weeks ago, and told me that if after 11 days MTS has failed to prove that I received the package, they will refund me the $39

Soooo now I just wait 11 days I guess? Weird thing is I got the reversed email from paypal, and then another one right after that...and then a third saying my dispute has been escalated...WEIRD.

Same thing happened to me a few weeks ago -- after the eleven days were up I got an email saying I was getting my refund of $74.50 and the next day it was in my bank account.

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^ According to Wiki, it's an Ed.D, which isn't necessarily a research doctorate (Ph.D.), just depends on the school, so it's not really that challenging, academically.

He didn't write a dissertation and he did it through online courses. It's not an honorary degree but hardly an academic feat.

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^ According to Wiki, it's an Ed.D, which isn't necessarily a research doctorate (Ph.D.), just depends on the school, so it's not really that challenging, academically.

He didn't write a dissertation and he did it through online courses. It's not an honorary degree but hardly an academic feat.

Why do you hate Shaq?

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