Cloudsbelow Posted January 23, 2013 Share Posted January 23, 2013 w.a.s.t.e shop.. the radiohead distro.. not replying to emails, at all. Quote Link to comment Share on other sites More sharing options...
MatBishop3000 Posted January 24, 2013 Share Posted January 24, 2013 I had no idea that so many distros existed.... Quote Link to comment Share on other sites More sharing options...
tokimedo Posted January 29, 2013 Share Posted January 29, 2013 best - mylene sheath, joyful noise worst - merchdirect Quote Link to comment Share on other sites More sharing options...
stupidmop Posted January 29, 2013 Share Posted January 29, 2013 Worst experience ever with Hot Topic, they precessed my credit card two times for the same order, after tons of mail, i'm still waiting their answers... I think I lost my money one time but they lost me forever. Quote Link to comment Share on other sites More sharing options...
mindovermatter Posted January 29, 2013 Share Posted January 29, 2013 Worst experience ever with Hot Topic, they precessed my credit card two times for the same order, after tons of mail, i'm still waiting their answers... I think I lost my money one time but they lost me forever. Just call them - I bet they'll fix it while you're on the phone. Quote Link to comment Share on other sites More sharing options...
stupidmop Posted January 29, 2013 Share Posted January 29, 2013 I'm From italy, but i think this could be My last chance to Have my money back Quote Link to comment Share on other sites More sharing options...
jerseydave77 Posted January 30, 2013 Share Posted January 30, 2013 6131 has officially become the absolute F'ing worst. Holy shit what a joke. My record comes snapped in half. I sent photos. Oddly no visible damage to the package. He says he'll send a new one. Four weeks later I write. "Sorry, I totally forgot, I'll get it right out." Two weeks later "Oh man, I had some issues but I'll get it out ASAP." Two and half weeks later still nothing and no reply to my email. After more than two months this gets a suck my fucking dick. Absolute worst experience with no reasonable excuse for this. Quote Link to comment Share on other sites More sharing options...
konk Posted January 30, 2013 Share Posted January 30, 2013 I just missed the 45 day mark with Shout Out Loud because I didn't count days correctly. Quote Link to comment Share on other sites More sharing options...
misterpulis Posted January 30, 2013 Share Posted January 30, 2013 Worst: Mightier than sword, for obvious fucking reasons, and run for cover, absolutely never on time with their pre orders, and have had multiple issues with losing out on records because they weren't saved to go out with my preorders. They just have the best fucking bands. Quote Link to comment Share on other sites More sharing options...
runforcover Posted January 30, 2013 Share Posted January 30, 2013 Worst: Mightier than sword, for obvious fucking reasons, and run for cover, absolutely never on time with their pre orders, and have had multiple issues with losing out on records because they weren't saved to go out with my preorders. They just have the best fucking bands. Actually, we had more pre-orders that were on time than weren't last year so I don't know why you're exaggerating to make a point. Are some of our pre-orders late? Sure. Is it sometimes our fault? Sure, but it is not usually our fault and sometimes we simply can't ship orders as fast as we're getting them. For example, we got 3,000 orders within Sept/Oct 2012 alone, and have doubled our staff size since. Our color issues are usually due to being shorted by the plant from what we order. I don't really think that puts us anywhere near MTS...at all. I respond to hundreds of emails a week by myself. MTS doesn't do that, or ship out orders. We've shipped 200 orders today alone. Either way we're working on not having color issues. Quote Link to comment Share on other sites More sharing options...
headfirst! records Posted January 30, 2013 Share Posted January 30, 2013 ^ I might be mistaken but I don't think they were referring to losing out on colors that were shorted from the plant... but rather ordering regular instock items with their preorders...and noone pulled the item(s) so once the preorder came in and was ready to be sent out---the original record was no longer in stock (which should have been pulled and held to go out with the rest of the order) -- thus them losing out on the now out of stock records. Quote Link to comment Share on other sites More sharing options...
runforcover Posted January 30, 2013 Share Posted January 30, 2013 ^ I might be mistaken but I don't think they were referring to losing out on colors that were shorted from the plant... but rather ordering regular instock items with their preorders...and noone pulled the item(s) so once the preorder came in and was ready to be sent out---the original record was no longer in stock (which should have been pulled and held to go out with the rest of the order) -- thus them losing out on the now out of stock records. It's the same issue either way and keeping our stock up to date is something we're actively working on, and still isn't in any way comparable to Mightier than Sword. Quote Link to comment Share on other sites More sharing options...
seamoney Posted January 30, 2013 Share Posted January 30, 2013 He didn't compare you to MTS. Quote Link to comment Share on other sites More sharing options...
bigbruise Posted January 30, 2013 Share Posted January 30, 2013 Yeah, but he was mentioned in the same sentence. Which sucks. Just defending himself and RFC. Quote Link to comment Share on other sites More sharing options...
jerseydave77 Posted January 30, 2013 Share Posted January 30, 2013 No one can be mentioned in the same breath as Mightier Than Sword and not be offended. Quote Link to comment Share on other sites More sharing options...
runforcover Posted January 30, 2013 Share Posted January 30, 2013 He didn't compare you to MTS. The thread is called best/worst customer service. He mentioned RFC and MTS as being the "worst" at customer service. I am saying our customer service is not comparable for a ton of obvious reasons. There is nothing incorrect about that. deletedunknown and AdventureIsOutThere 2 Quote Link to comment Share on other sites More sharing options...
hipsterasfolk Posted January 31, 2013 Share Posted January 31, 2013 Going to add A389 Recordings to one of my favorite stores now! Sweet stuff/prices/etc! Quote Link to comment Share on other sites More sharing options...
bigbruise Posted January 31, 2013 Share Posted January 31, 2013 Going to add A389 Recordings to one of my favorite stores now! Sweet stuff/prices/etc! Was just coming here to post the same. It's always packaged to the point that USPS can do whatever the fuck they want, it will come in perfect condition. Quality product all around as well. Quote Link to comment Share on other sites More sharing options...
nivek87 Posted February 1, 2013 Share Posted February 1, 2013 no surprise my complaint is about src. received a cracked record in the mail and sent an email to customer service that hasn't been responded to for over a week and a half now. Quote Link to comment Share on other sites More sharing options...
onlettingjoe Posted February 1, 2013 Share Posted February 1, 2013 no surprise my complaint is about src. received a cracked record in the mail and sent an email to customer service that hasn't been responded to for over a week and a half now. they're pretty busy moderating this board so i'd give them some time. nivek87 1 Quote Link to comment Share on other sites More sharing options...
bigbruise Posted February 1, 2013 Share Posted February 1, 2013 Haha. Good one, high five! thejesseb and onlettingjoe 2 Quote Link to comment Share on other sites More sharing options...
ptrsev Posted February 2, 2013 Share Posted February 2, 2013 Was just coming here to post the same. It's always packaged to the point that USPS can do whatever the fuck they want, it will come in perfect condition. Dom is a master packer. Dude does not skimp on the packaging tape. Quote Link to comment Share on other sites More sharing options...
3arl Posted February 2, 2013 Share Posted February 2, 2013 I've always got to throw some love to in the clouds records when I get a package. Easily the most innovative label out there. Quote Link to comment Share on other sites More sharing options...
bigbruise Posted February 2, 2013 Share Posted February 2, 2013 Bitter Melody=good stuff xgrantx 1 Quote Link to comment Share on other sites More sharing options...
thehippysteve Posted February 5, 2013 Share Posted February 5, 2013 Pirates Press Anyone order stuff from them before? I order a Downtown Struts 12" and CD Dec. 27th, waited the roughly 4 weeks they recommend before contacting. My order never changed from "Proccessing" or whatever under status on their site. Sent a third email just minutes ago. First two went without response. Quote Link to comment Share on other sites More sharing options...
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