Mordecai Posted September 17, 2013 Share Posted September 17, 2013 I also had this happen to me a few days ago. I ordered the same record yesterday, using the same payment method, & had no issues this time. Strange. I hope that is the case with mine... the BB forums have tons of people with this problem, and alot of them never get their account working again. Crossing my fingers :/ Quote Link to comment Share on other sites More sharing options...
billya Posted September 17, 2013 Share Posted September 17, 2013 Only for orders over $25. Was discussed a page or two back. My bad. Quote Link to comment Share on other sites More sharing options...
cwhitmuzik Posted September 17, 2013 Share Posted September 17, 2013 That's not entirely accurate. I've still yet to be charged for shipping and I've never placed an order over $25... It finally charged me 1.99 last time after not having to pay shipping for the first few days. Quote Link to comment Share on other sites More sharing options...
koljou Posted September 17, 2013 Share Posted September 17, 2013 Has anyone had an order cancelled because BB "couldn't verify your information"? I thought maybe it was because I used paypal when I normally use a credit card, but I tried the cc and the order was cancelled again... Got this last night. Had placed an order earlier that day too... cwhitmuzik 1 Quote Link to comment Share on other sites More sharing options...
billya Posted September 17, 2013 Share Posted September 17, 2013 My order for Pedro the Lion - Control just shipped. I'm stoked. I ordered this then it was on backorder, but I am glad it was fulfilled! Quote Link to comment Share on other sites More sharing options...
zuck Posted September 18, 2013 Share Posted September 18, 2013 That's not entirely accurate. I've still yet to be charged for shipping and I've never placed an order over $25... Yeah, I ordered a record for $5 yesterday & didn't get charged for shipping. Quote Link to comment Share on other sites More sharing options...
seangj Posted September 18, 2013 Share Posted September 18, 2013 If you are a Premier Silver Reward Zone Member shipping is always free. That may be why some have it and some don't. Quote Link to comment Share on other sites More sharing options...
bobbydrake33 Posted September 18, 2013 Share Posted September 18, 2013 If you are a Premier Silver Reward Zone Member shipping is always free. That may be why some have it and some don't.yup Quote Link to comment Share on other sites More sharing options...
billya Posted September 18, 2013 Share Posted September 18, 2013 Has anyone had an order cancelled because BB "couldn't verify your information"? I thought maybe it was because I used paypal when I normally use a credit card, but I tried the cc and the order was cancelled again... This just happened to me for an order I placed a few minutes ago. Quote Link to comment Share on other sites More sharing options...
dantheriver Posted September 18, 2013 Share Posted September 18, 2013 This just happened to me for an order I placed a few minutes ago. Got hit with this too. Even tried a new account just to make sure. Either there is a system problem, maybe stemming from them crossing into the new rewards program, or this is their kind way of putting a stop to code farming. Quote Link to comment Share on other sites More sharing options...
mmhmm Posted September 18, 2013 Share Posted September 18, 2013 Got hit with this too. Even tried a new account just to make sure. Either there is a system problem, maybe stemming from them crossing into the new rewards program, or this is their kind way of putting a stop to code farming. Were your orders cancelled with the new account you made? Assuming you used the same payment method. Quote Link to comment Share on other sites More sharing options...
drummerboy032 Posted September 18, 2013 Share Posted September 18, 2013 Were your orders cancelled with the new account you made? Assuming you used the same payment method. Yes. Although I waited 5 days and placed an order yesterday with original account and it has not been cancelled. Weird. Quote Link to comment Share on other sites More sharing options...
mmhmm Posted September 18, 2013 Share Posted September 18, 2013 Yes. Although I waited 5 days and placed an order yesterday with original account and it has not been cancelled. Weird. Yeah, my orders are being cancelled. Kinda odd. Especially since I've been buying things from them in recent weeks (not just orders for backordered items). Quote Link to comment Share on other sites More sharing options...
mmhmm Posted September 18, 2013 Share Posted September 18, 2013 Alright, I think the gig may officially be up. So I called Best Buy customer service to figure out why my orders for back-ordered items have been automatically cancelled the last two days (automatically, as in they get cancelled minutes after I place the order). They told me that Best Buy just changed how they do back-ordered item orders. They now automatically cancel any order for a back-ordered item because according to them, technically it's not in-stock and therefore there's no reason to keep the order open for 1-4 weeks. If the item is, in fact, in-stock, the site should reflect that and allow you to place an order for the item. This is a site-wide change, acccording to the rep I spoke with. It doesn't just affect me, it's for everyone. When I asked about how there have been times I've placed an order for a back-ordered item and it happened to ship for me, she didn't really have an answer for that except to say the policy has changed to auto-cancelling back-ordered items for everyone/everything. I don't know if this is actually happening for other people (interested to hear about that) but I was assured it was not a unique thing to my account and was a very recent, site-wide policy change. And if people are still able to successfully place orders for back-ordered vinyl...I dunno. I'm kinda bummed because now, due to this change in their system, I apparently don't have a shot at some of the harder-to-find vinyl that sometimes mysteriously ships. Having a back-ordered item stay open for a few weeks sometimes gave BB time to get that item in and ship it. Quote Link to comment Share on other sites More sharing options...
stl_ben Posted September 18, 2013 Share Posted September 18, 2013 Still getting codes / being able to put in orders myself. I had one record that kept auto-canceling, but the rest have been fine. Quote Link to comment Share on other sites More sharing options...
mmhmm Posted September 18, 2013 Share Posted September 18, 2013 Interesting...well, perhaps it's taking time to get every back-ordered item switched over to this new system of theirs. No idea. Quote Link to comment Share on other sites More sharing options...
dancefreak Posted September 18, 2013 Share Posted September 18, 2013 I just got a code today and reordered a record for the fourth time that I really want to ship. Order went through normally. If they're cancelling orders, why wouldn't they just remove the ability to order backordered items entirely? Quote Link to comment Share on other sites More sharing options...
psus2h Posted September 18, 2013 Share Posted September 18, 2013 I feel like everyone in this threat would be great at travel hacking. Quote Link to comment Share on other sites More sharing options...
stl_ben Posted September 18, 2013 Share Posted September 18, 2013 I feel like everyone in this threat would be great at travel hacking. Hell yeah! Haven't paid for a plane ticket in ages. psus2h 1 Quote Link to comment Share on other sites More sharing options...
booms528 Posted September 18, 2013 Share Posted September 18, 2013 If they're cancelling orders, why wouldn't they just remove the ability to order backordered items entirely? Exactly what I was thinking. Quote Link to comment Share on other sites More sharing options...
RowBearToe Posted September 18, 2013 Share Posted September 18, 2013 What records are you guys ordering when they get cancelled right away? It would be interesting to see if it's the same few records or if it's working for some people but not others. Quote Link to comment Share on other sites More sharing options...
dantheriver Posted September 18, 2013 Share Posted September 18, 2013 What records are you guys ordering when they get cancelled right away? It would be interesting to see if it's the same few records or if it's working for some people but not others. In the past two days I've tried Sonic Youth - Murray Street and Armor For Sleep - Smile For Them to no avail. Quote Link to comment Share on other sites More sharing options...
mmhmm Posted September 18, 2013 Share Posted September 18, 2013 I'm testing this out with a record I've never ordered before to see if my account was flagged...or if the rep was telling me the truth, and the system just simply hasn't updated every back-ordered item. aaand the auto-cancel appears to only be working on specific records..and possibly specific records to my account. So my initial post may be half-right, still not sure. Which would be nice because there are several recs I'd love to see ship that are on back-order. Quote Link to comment Share on other sites More sharing options...
agaetisbyrjun Posted September 18, 2013 Share Posted September 18, 2013 I feel like everyone in this threat would be great at travel hacking. Teach me Quote Link to comment Share on other sites More sharing options...
toomanyrecords Posted September 18, 2013 Share Posted September 18, 2013 Orwells - Remember When just canceled today with a code incoming. I just re-ordered it though. I'll let you guys know if it auto-cancels or not. Quote Link to comment Share on other sites More sharing options...
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