dapeebs Posted December 7, 2014 Share Posted December 7, 2014 Well, i ordered a record two months prior to street release date. Got it over a month later, only for it to be the repress. So they sold it stating it was one color, and sent the repress because they oversold and couldnt be bothered to change the listing and/or letting me know if I still wanted it. Scumbags. Link to comment Share on other sites More sharing options...
THE_James_Champ Posted December 7, 2014 Share Posted December 7, 2014 Well, i ordered a record two months prior to street release date. Got it over a month later, only for it to be the repress. So they sold it stating it was one color, and sent the repress because they oversold and couldnt be bothered to change the listing and/or letting me know if I still wanted it. Scumbags. As Tall As Lions, right? This happened to my friend, and they basically told him to suck it up. Link to comment Share on other sites More sharing options...
dapeebs Posted December 7, 2014 Share Posted December 7, 2014 As Tall As Lions, right? This happened to my friend, and they basically told him to suck it up.Yup. And again. Money hungry scumbags. Duff 1 Link to comment Share on other sites More sharing options...
TFP Posted December 7, 2014 Share Posted December 7, 2014 ....and they basically told him to suck it up. Sounds familiar. Link to comment Share on other sites More sharing options...
psus2h Posted December 7, 2014 Share Posted December 7, 2014 I've only had good experiences, hell they even sent me a replacement TOYPAJ jacket because mine was destroyed in transit. It's a drag to hear others have had issues. Also I think it's great they pay for these boards. Thanks! Link to comment Share on other sites More sharing options...
smailtronic Posted December 7, 2014 Share Posted December 7, 2014 Jenna even went above and beyond for me by selling a transition color copy of You'd Prefer an Astronaut /10 for regular cost. Holy shit, are they tracking and hyping transition color copies of their records? That's some serious "the hobby" level bull right there. Shameful Dread, Duff, aflycon and 1 other 4 Link to comment Share on other sites More sharing options...
daegor Posted December 7, 2014 Share Posted December 7, 2014 Holy shit, are they tracking and hyping transition color copies of their records? That's some serious "the hobby" level bull right there. My thoughts exactly. I mean, there's the odd time where the transition comes out super cool where I get it, but 99 times out of 100 it's pure bullshit. Like, I'm not sure what the story is behind the Beloved - Failure on pressing from Broken Circles, but I feel like it's one of the few times where tracking each variant that transpired due to the manufacturing process makes sense (look at what came out versus what was planned): http://www.discogs.com/Beloved-US-Failure-On/release/4504452 Link to comment Share on other sites More sharing options...
dreamover Posted December 7, 2014 Share Posted December 7, 2014 My thoughts exactly. I mean, there's the odd time where the transition comes out super cool where I get it, but 99 times out of 100 it's pure bullshit. Like, I'm not sure what the story is behind the Beloved - Failure on pressing from Broken Circles, but I feel like it's one of the few times where tracking each variant that transpired due to the manufacturing process makes sense (look at what came out versus what was planned): http://www.discogs.com/Beloved-US-Failure-On/release/4504452 The record was ordered as four distinct colors and the plant fucked up and pressed 1000 random colors from dark green to gold. BC did their best to go through each record and choose cariants for them. daegor 1 Link to comment Share on other sites More sharing options...
Guest Posted December 7, 2014 Share Posted December 7, 2014 I would hate my life so bad if I cared about the color of records. Link to comment Share on other sites More sharing options...
SpazzyMcGee Posted December 7, 2014 Share Posted December 7, 2014 I've ordered 10+ records from them and never had a problem, sorry for you guys you have had issuesNot so much an appreciation for them but glad they're doing their job (for me at least) Link to comment Share on other sites More sharing options...
romanos27 Posted December 8, 2014 Share Posted December 8, 2014 I've ordered 10+ records from them and never had a problem, sorry for you guys you have had issues Not so much an appreciation for them but glad they're doing their job (for me at least) From what I can tell, the "good customer service" is not really that random. If you order a record that they actually have in stock, they will typically ship it to you. No issues! If, however, 1) you need to make a change to an order, 2) something you've ordered is not yet available, 3) they have oversold an item, 4) you placed a pre-order or 5) God forbid you actually want to talk to them, this is when the customer service experiences start to get dicey. If you're curious, or just bored, try calling their customer service number. It's 888-747-3899. THE_James_Champ and Duff 2 Link to comment Share on other sites More sharing options...
dreamover Posted December 8, 2014 Share Posted December 8, 2014 I've ordered 10+ records from them and never had a problem, sorry for you guys you have had issues Not so much an appreciation for them but glad they're doing their job (for me at least) you didn't care that your YAMS records sounded like shit and was $30? Link to comment Share on other sites More sharing options...
Satan Posted December 8, 2014 Share Posted December 8, 2014 you didn't care that your YAMS records sounded like shit and was $30? people are fucking suckers paying $30 for a new LP regardless of how it sounds. That's a fact. I still can't wrap my brain around it. dreamover 1 Link to comment Share on other sites More sharing options...
SpazzyMcGee Posted December 8, 2014 Share Posted December 8, 2014 you didn't care that your YAMS record sounded like shit and was $30? Not sure that my particular copy sounds bad but to each his own. And to the guy above dreamover, that makes sense, I've never had to contact them about anything Link to comment Share on other sites More sharing options...
romanos27 Posted December 10, 2014 Share Posted December 10, 2014 Got my shipping confirmation email from SRC today for the records they told me had already shipped last week when I tried to cancel my order. Original cancelation request sent on 11/28, second request sent on 12/1, third "follow-up" email sent 12/4, first (and only) response from Danny sent on 12/5, shipping confirmation sent on 12/9. Yeah, I guess it was too late to cancel. Link to comment Share on other sites More sharing options...
jhulud Posted December 10, 2014 Share Posted December 10, 2014 Not defending SRC but I dealt with the same thing with Mondo recently. Sent them three separate emails and nessages in the last two weeks requesting an order to be cancelled. Sure enough no responses and today I got a shopping notice email for that item. Ugh. Link to comment Share on other sites More sharing options...
romanos27 Posted December 10, 2014 Share Posted December 10, 2014 Not defending SRC but I dealt with the same thing with Mondo recently. Sent them three separate emails and nessages in the last two weeks requesting an order to be cancelled. Sure enough no responses and today I got a shopping notice email for that item. Ugh. That sucks, Juan. Unfortunately, these issues are definitely not unique to SRC. Link to comment Share on other sites More sharing options...
futures Posted December 10, 2014 Share Posted December 10, 2014 The thing that bothers me is that SRC used to utilize their phone lines. Everything was smoother then. My first ever order with them was the Your Favourite Weapon repress back in 2011. I accidentally ordered the CD rather than the vinyl, so I emailed them about switching it. The following day, I got a call from a Canadian phone number and it was SRC calling about my order. I'm pretty sure I spoke with Danny & he said he could refund the order and I could place it again with the correct version of the album that I wanted. Super simple. Link to comment Share on other sites More sharing options...
distinctlydustin Posted December 10, 2014 Share Posted December 10, 2014 Well, here I am... http://imgur.com/5uF5lHP Link to comment Share on other sites More sharing options...
Bladew1ll1s1sdead Posted December 10, 2014 Share Posted December 10, 2014 Well, here I am... http://imgur.com/5uF5lHP https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&text28777=&tLabels=9114901230803405187741I feel this. Link to comment Share on other sites More sharing options...
distinctlydustin Posted December 10, 2014 Share Posted December 10, 2014 https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&text28777=&tLabels=9114901230803405187741 I feel this. Is that SRC? Link to comment Share on other sites More sharing options...
futures Posted December 10, 2014 Share Posted December 10, 2014 https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&text28777=&tLabels=9114901230803405187741 I feel this. what the fuck!? Link to comment Share on other sites More sharing options...
ChrisWithanF Posted December 10, 2014 Share Posted December 10, 2014 I just bypassed SRC and went straight to Paypal for a refund on a preorder. Do you guys think this is the proper method? Duff 1 Link to comment Share on other sites More sharing options...
dethrock Posted December 10, 2014 Share Posted December 10, 2014 I just bypassed SRC and went straight to Paypal for a refund on a preorder. Do you guys think this is the proper method? Even though people don't seem to get responses from SRC, I still probably would have contacted them first and given them a few days to not respond. Link to comment Share on other sites More sharing options...
ChrisWithanF Posted December 10, 2014 Share Posted December 10, 2014 Even though people don't seem to get responses from SRC, I still probably would have contacted them first and given them a few days to not respond. Well, I was under the impression that they only refund store credit, so I didn't want to get stuck with that... Oh well, I'll see how this goes. Duff 1 Link to comment Share on other sites More sharing options...
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