mrewest Posted December 3, 2014 Share Posted December 3, 2014 I'll never forget the ONE time I ordered from SRC only to have the record I ordered delayed (their shipment, not production in general) with no email communication on their end. I only found out after I inquired & then promptly cancelled my order & went & immediately bought it in store. All hail SRC! Link to comment Share on other sites More sharing options...
parkinglot Posted December 3, 2014 Share Posted December 3, 2014 The only time I ever ordered from SRC they sent me the wrong colored record. Actually, no, I ordered twice. The second order was just a random record I kind of wanted so I wouldn't have to eat shipping costs for them to send me the right color of the first record. All hail SRC. Link to comment Share on other sites More sharing options...
THE_James_Champ Posted December 3, 2014 Share Posted December 3, 2014 This one time I ordered from SRC, and the record came warped and dripping with surface noise. I emailed them and they told me to put some heavy objects on it, and surface noise is unavoidable because of the earth. I waited WEEKS for a response, only to be told they were out of stock, despite the site saying it wasn't, and constant avoidances and being ignored even more prompted me to call them out on Twitter. Shortly after threatening to call the BBB, they refunded me, and miraculously sent me a new one, from where, I don't know. Ever since then, I try to avoid them at all costs. All hail SRC. Link to comment Share on other sites More sharing options...
GalacticMelt Posted December 3, 2014 Share Posted December 3, 2014 It's difficult to masturbate to this. THE_James_Champ and jonnywreck 2 Link to comment Share on other sites More sharing options...
THE_James_Champ Posted December 3, 2014 Share Posted December 3, 2014 It's difficult to masturbate to this. The trick is to let it masturbate you. Hairy Potter and somethingvinyl 2 Link to comment Share on other sites More sharing options...
funtitled Posted December 3, 2014 Share Posted December 3, 2014 oh yeah this: (from the customer service thread,happened in late august.""Fuck shop radio cast.Order on the 7th.Shipped late on the 20th.Took 3 days to return my emailsGot my package today.A record is missing and they still charged me" After that I supposedly got a refund because my item was "out of stock". well 2.5 weeks pass and no refund,I had to open a case with paypal. Second that happened I got a refund lol. Duff 1 Link to comment Share on other sites More sharing options...
romanos27 Posted December 3, 2014 Share Posted December 3, 2014 This isn't the place for negative energy but since you're here, why would you order and then cancel a 3LP color edition of Forrest Gump? I think you actually want to keep this timeless music collectible, so I'm glad they didn't listen to your emails. Well played. Link to comment Share on other sites More sharing options...
shenanigans Posted December 3, 2014 Share Posted December 3, 2014 This one time I ordered from SRC, and the record came warped and dripping with surface noise. I emailed them and they told me to put some heavy objects on it, and surface noise is unavoidable because of the earth. I waited WEEKS for a response, only to be told they were out of stock, despite the site saying it wasn't, and constant avoidances and being ignored even more prompted me to call them out on Twitter. Shortly after threatening to call the BBB, they refunded me, and miraculously sent me a new one, from where, I don't know. Ever since then, I try to avoid them at all costs. All hail SRC. You do know the BBB is just a business that makes money off basically bribing businesses with good scores right? Also I thought this was an apprecation thread and how is it not locked yet? natenomm and Duff 2 Link to comment Share on other sites More sharing options...
chamb117 Posted December 3, 2014 Share Posted December 3, 2014 i've ordered and cancelled many times with no problems, except for the fact that they issue store credit for refunds and they will now forever hold one penny hostage from me eternally or until i cancel another order (aka never) and for that i will never forgive them. Link to comment Share on other sites More sharing options...
jhulud Posted December 3, 2014 Share Posted December 3, 2014 I'm scared to lock this thread. daegor, overdue, THE_James_Champ and 1 other 4 Link to comment Share on other sites More sharing options...
overdue Posted December 3, 2014 Share Posted December 3, 2014 I'm scared to lock this thread. All hail jhulud. Link to comment Share on other sites More sharing options...
TheGhostOfRandySavage Posted December 3, 2014 Share Posted December 3, 2014 All hail jhulud. He who controls the spice, controls the universe. THE_James_Champ 1 Link to comment Share on other sites More sharing options...
aflycon Posted December 3, 2014 Share Posted December 3, 2014 I like that SRC doesn't proofread their emails before they send them out. What a great display of the DIY ethic that makes ShopRadioCast my favorite record label. And by "do it yourself," I mean... "don't do it at all." Duff 1 Link to comment Share on other sites More sharing options...
abovetheearth Posted December 3, 2014 Share Posted December 3, 2014 So say we all. Link to comment Share on other sites More sharing options...
Hairy Potter Posted December 3, 2014 Share Posted December 3, 2014 I have only ordered from SRC once. It was a nonexclusive pre-order which was delayed. I sent an email to cancel and buy it somewhere else where I wouldn't have to wait. They responded within 2 hours and issued a store credit refund immediately. Used it to buy another record which I received quickly. I give them a solid C based on my single experience. Maybe I got lucky? Maybe they were feeling particularly perky in the customer service department that morning? Link to comment Share on other sites More sharing options...
THE_James_Champ Posted December 3, 2014 Share Posted December 3, 2014 You do know the BBB is just a business that makes money off basically bribing businesses with good scores right? Also I thought this was an apprecation thread and how is it not locked yet? I call shenanigans. Link to comment Share on other sites More sharing options...
THE_James_Champ Posted December 3, 2014 Share Posted December 3, 2014 He who controls the spice, controls the universe. Nice Dune ref. Props. Link to comment Share on other sites More sharing options...
chipfondoo Posted December 3, 2014 Share Posted December 3, 2014 I purchased the first half subscription and have yet to receive any of the lps. I have sent 5 emails politely stating. I never got these, please mail asap, hope they are not out of my variant, and so on. One time i got a email....we are looking into it. Then...my manager is looking into it. Still NOTHING. I did just get a email a few days saying the Lit lp is ready. I almost sure theyre not gonna have my variant, wont fess up to it. I really wish at this point they had a phone number. Have had my money for over 10 months and no lps.....WTF. Link to comment Share on other sites More sharing options...
distinctlydustin Posted December 3, 2014 Share Posted December 3, 2014 You... SUBSCRIBED? TheWindBlower, natenomm and mmhmm 3 Link to comment Share on other sites More sharing options...
batman Posted December 3, 2014 Share Posted December 3, 2014 I like SRC. i've never got anything damaged from them, and their releases have all been very well done (although very overpriced). I mean, who would've ever thought we'd get old Park releases or Staring Back on vinyl?? I love that shit. how can everyone love HT, and hate SRC? Link to comment Share on other sites More sharing options...
futures Posted December 3, 2014 Share Posted December 3, 2014 Hot Topic has a phone number. Duff, chipfondoo, Fridge Fox and 2 others 5 Link to comment Share on other sites More sharing options...
dreamover Posted December 3, 2014 Share Posted December 3, 2014 I like SRC. i've never got anything damaged from them, and their releases have all been very well done (although very overpriced). I mean, who would've ever thought we'd get old Park releases or Staring Back on vinyl?? I love that shit. how can everyone love HT, and hate SRC? Hot Topic sucks too Duff, nothingnatural, Shameful Dread and 1 other 4 Link to comment Share on other sites More sharing options...
THE_James_Champ Posted December 3, 2014 Share Posted December 3, 2014 Hot Topic isn't a label. Duff and hobohunter48 2 Link to comment Share on other sites More sharing options...
danionly Posted December 3, 2014 Share Posted December 3, 2014 Hot Topic isn't a vinyl-only retailer. HT also has a whole customer service department. I'm curious as to how many people actually help run SRC. Is it just Danny and Jenna? Link to comment Share on other sites More sharing options...
chipfondoo Posted December 3, 2014 Share Posted December 3, 2014 Here is their phone number for all the people who can never receive a email back. Thanks to BBB. Business InformationTell us about the business you are filing a complaint on. Business Name: Shop Radio Cast Store/Establishment #: Address: 1623 Military Rd Ste 955 City: Niagara Falls State: NY Zip: 14304 Business Phone: (888) 747-3899 Website URL: http://shopradiocast.com Did we find the correct business? Yes No Is this the same address as the purchase location? Yes No Link to comment Share on other sites More sharing options...
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