celebdeath Posted January 11, 2012 Share Posted January 11, 2012 Not having much luck with The Icarus Line shop. Paid for 2 LPs and a 7" in April, have received one LP and the 7", still yet to receive the second LP. Nine months later. I've received nothing in the way of updates from them - only one or two empty promise responses from my enquiries. No record, no refund - as of yet. UPDATE: as of yet, nothing to update. Absolutely zero response to my emails, or my contact through their bigcartel site. I contacted the band through facebook, they advised to contact via email, i did and yep, you guessed, zilch. I would be VERY careful if ordering physical product from theicarusline.bigcartel.com. Not only do they ignore customers, they stuff the orders up AND cannot ship LPs properly. The LP that I did receive in my stuffed up order was sent from the US to Australia in a bubble envelope...and it arrived seriously fucked up. No refund, no apology, no nothing from Joe and his merry men. Whilst they do good music, they cannot run even the smallest of business ventures. Quote Link to comment Share on other sites More sharing options...
gabpower Posted January 11, 2012 Share Posted January 11, 2012 KOI Records charged me $6.50 for shipping on a big package that costed them $30 to ship. Since everything was 50% off I saved a ton of money and sent an extra $10 as a thank you gift. They are great. They also added like 5 extra records and 5 cds for free. Quote Link to comment Share on other sites More sharing options...
magicpanda Posted January 18, 2012 Share Posted January 18, 2012 Insound Good. I ordered two albums. One came within 4 days but the other didn't come for about 4-5 weeks. Packaging is pretty good as well. Quote Link to comment Share on other sites More sharing options...
craigboliver Posted January 21, 2012 Share Posted January 21, 2012 Love dealing with No Idea and Blue Collar Distro. Quick shipping and always solve order problems Quote Link to comment Share on other sites More sharing options...
rocketship666 Posted January 22, 2012 Share Posted January 22, 2012 Has anyone here ever bought from Panic Records? I ordered from them about a month ago and still haven't received anything. I've sent a couple of e-mails but no reply ??? Quote Link to comment Share on other sites More sharing options...
rocketship666 Posted January 24, 2012 Share Posted January 24, 2012 Never mind. Got my order in the mail today. Everything was in there. Shipping took a while but no biggie. Quote Link to comment Share on other sites More sharing options...
dethrock Posted January 24, 2012 Share Posted January 24, 2012 Had a bit of an issue with No Panic records from Germany. I ordered 5 7"s from them back at the very beginning of December. After not getting them for awhile I emailed them a few times and never received a response. I filed a Paypal claim and the guy immediately replied saying he'd "send them out again right away." I got them in no time at all, obviously they were never sent in the first place. Just a heads up. Quote Link to comment Share on other sites More sharing options...
YouVandal Posted January 26, 2012 Share Posted January 26, 2012 Has anyone here ever bought from Panic Records? I ordered from them about a month ago and still haven't received anything. I've sent a couple of e-mails but no reply ??? I know it's just one guy out of his home. He has a full time job and quickly sent an e-mail saying this, and how it may take about 2 weeks to get orders together. I had ordered a bunch of things for Christmas gifts, and e-mailed him stating so. He sent me my order before Christmas, but forgot to send a record. I got back to him saying one was missing and he sent it right away and gave me Pentimento's "Wrecked" along with the forgotten one. I'd say my experience with him was pretty great. He always got back to me right away and really did what he could to help me out by getting my order on time/making up for forgetting to send that one record. Quote Link to comment Share on other sites More sharing options...
drewshannon Posted January 26, 2012 Share Posted January 26, 2012 For the most part, my experiences with InSound have been great. The only annoying thing is that sometimes they'll tell you that an item is backordered AFTER you place the order, so if you're in a rush, maybe ask them ahead of time. That said, they're cool and let local New Yorkers come to their warehouse / office to pick up records to save on time / shipping costs. Quote Link to comment Share on other sites More sharing options...
littlebistro Posted January 27, 2012 Share Posted January 27, 2012 just received surfer blood - astro coast from kanine records and they threw in a bunch of free stuff.. including a 7-inch of a band i've never heard of on clear yellow vinyl.. thought it was pretty cool that they did that.. Quote Link to comment Share on other sites More sharing options...
hudsoncomplex Posted February 3, 2012 Share Posted February 3, 2012 Southern Records in the UK! www.southern.net/eu-shop/ I just bought something from them for the first time. Product was cheap, package got to me in a week, was packaged SUPER well and they are AWESOME at comminucating. I'd have to say that this is by far the best customer service I've ever recieved. They've got some great 80's hardcore (Dagnasty, Minor Threat, Scream) and bands like nomeansno, Jawbox, Fugazi, Trap Them, Pelican. Quote Link to comment Share on other sites More sharing options...
ruben Posted February 4, 2012 Share Posted February 4, 2012 Tbh, shopradiocast. I ordered a signed set of 3 vinyl one day and did the payment. A day later they mailed me that they didn't had them in stock and that it appeared to be a fault on the webstore so they wanted OR sell me the unsinged vinyl for the same price (wich were cheaper on the bands official store), OR give me a coupon of the same value of the 3vinyl OR give me a refund. After 3 or 4 mails I told them that I wanted my money back. 4 days later they mailed me that they're back in stock and that they've sended it to Belgium. I told'm it must been a mistake because I wanted a refund,... they never answered since. They deal isn't in the store since so I wonder what to receive. Quote Link to comment Share on other sites More sharing options...
ludesmaaan Posted February 5, 2012 Share Posted February 5, 2012 Adam / It's Alive Records I had a little mix up with my order last month, and after 1 quick email, Adam had my package out the door, with a few cool extras tossed in. Would order from again (and I have). Quote Link to comment Share on other sites More sharing options...
rocketship666 Posted February 7, 2012 Share Posted February 7, 2012 Vinyl Jukie Great service. Came in 3 business days and everything was in great condition. Quote Link to comment Share on other sites More sharing options...
blanchardoswald Posted February 7, 2012 Share Posted February 7, 2012 SRC has been on and off with me. I ordered the Brand New YFW repress before the variants were announced, and did so without actually making an account. Then when Triple Crown released the blue, I ordered that and emailed SRC asking to cancel my order, mentioned that I ordered without an account, and gave them my name and email address that I used. They replied saying that I never ordered anything (but it had definitely been taken out of my account). Lo and behold, I got shipping confirmation soon after. Most of the stuff from them seems to take quite long too. That being said, they package quite well and have never had an issue with condition of records. Quote Link to comment Share on other sites More sharing options...
sugarballs Posted February 11, 2012 Share Posted February 11, 2012 I haven't posted in this thread for nearly two years (nearly to the day) but wanted to add a few more: To Live A Lie Records. Great distro and great prices. Vinyl Junkie is always awesome! Cowabunga records. Nick's an awesome guy who's always putting tests up at great prices! Quote Link to comment Share on other sites More sharing options...
miguelthibodeau Posted February 13, 2012 Share Posted February 13, 2012 Shop Radio Cast (through Dine Alone Records) Been 16 business days, haven't heard a thing. No shipping confirmation or anything. It's been saying "shipped" for the longest time on the site. And I'm in East Coast Canada. I've ordered stuff internationally and took a lot less time, even from Serbia!!! First time ordered, mostly last time, takes a lot for me to give a second chances. I'm not even counting on getting the package at this point... Quote Link to comment Share on other sites More sharing options...
Emo Revival Posted February 14, 2012 Share Posted February 14, 2012 Anyone have any trouble with Top Shelf records? I place an order almost three weeks ago and still haven't heard anything. I'm getting a little worried... Quote Link to comment Share on other sites More sharing options...
ilikeguitars Posted February 15, 2012 Share Posted February 15, 2012 Whats everyones experience with mylene sheath? i placed an order and tried to cancel and they wont respond to any of my emails. Quote Link to comment Share on other sites More sharing options...
Boojie Horsie Posted February 15, 2012 Share Posted February 15, 2012 Anyone have any trouble with Top Shelf records? I place an order almost three weeks ago and still haven't heard anything. I'm getting a little worried... ive had issues with them, much worse than that but it all went well in the end, cool guys. Theyre just 2 guys running the thing when theyre off work and it seems like its getting pretty big, i think theyre a little busy with the saddest landscape preorders shipping out too. Its probably shipped already even if you didnt get a confirmation. Quote Link to comment Share on other sites More sharing options...
keithcallas Posted February 15, 2012 Share Posted February 15, 2012 Shop Radio Cast (through Dine Alone Records)Been 16 business days, haven't heard a thing. No shipping confirmation or anything. It's been saying "shipped" for the longest time on the site. And I'm in East Coast Canada. I've ordered stuff internationally and took a lot less time, even from Serbia!!! First time ordered, mostly last time, takes a lot for me to give a second chances. I'm not even counting on getting the package at this point... i'm having a similar experience with SRC. I called them the other day and they explained the delay. I ordered some items on Jan 27th, i got the notice saying it was shipped on Feb 1st. I waited two weeks and recieved nothing. I emailed them and got no reply, so i decided to call. I was told the order is ready to go but one item was out of stock so that they were holding it until the item became available. I explained that i figured they would just send the package without the out of stock item and refund me the balance but he told me that is not the way they usually do it. I'm in no hurry for the records, i was just worried they were lost. It makes no sense that they have the items marked as shipped when they have been sitting there for two weeks waiting for something to be restocked. Quote Link to comment Share on other sites More sharing options...
supafly Posted February 17, 2012 Share Posted February 17, 2012 DFA Records http://dfarecords.com/main/ They have given me some of the best customer service I have received from any label. They throw in extra singles with orders, posters etc. Just good people putting out some great music with an extra touch. Quote Link to comment Share on other sites More sharing options...
dazzgj Posted February 17, 2012 Share Posted February 17, 2012 Shop Radio Cast. Purchased a copy "neighborhoods" from their ebay account, as for some reason they charge less that way for international shipping than when ordering through the store. Paid on the 17/1 and have yet to receive. Sent numerous emails asking for them to look into this for me but have received no reply. Paypal claim opened, am hoping for the best. Quote Link to comment Share on other sites More sharing options...
thewmatic Posted February 18, 2012 Share Posted February 18, 2012 I wish SRC would just charge you when your item is actually prepped to ship like Amazon. Why would you take money out of my account to find out 2 hours later that you don't have anymore copies. Quote Link to comment Share on other sites More sharing options...
alfred Posted February 21, 2012 Share Posted February 21, 2012 Fat Beats were great. I got my record super fast and they drew me a cat like I requested. Quote Link to comment Share on other sites More sharing options...
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