Shelby Posted May 8, 2013 Share Posted May 8, 2013 I'll throw in another tip of the hat to Polyvinyl. Consistently amazing service no matter what the problem is. Quote Link to comment Share on other sites More sharing options...
dnsnlsn Posted May 13, 2013 Share Posted May 13, 2013 Ordered 3 tapes from them and they sent one wrong tape. I sent them a message and he sent me the correct tape right away with no charge.http://brokenworldmedia.bigcartel.com/ Quote Link to comment Share on other sites More sharing options...
ctznmatt Posted May 14, 2013 Share Posted May 14, 2013 Best: Ordered the Swamp Thing s/t 7" from Hellfish last year. Didn't get anything for a month or two, so I shot them an email about it. Got a prompt response saying that for some reason the order never showed up on their end, and apologizing profusely. A few days later, I received the record, but it was the most rare version out of 200, only available in the 2011 subscription series. Was fucking cool. Quote Link to comment Share on other sites More sharing options...
TSTLSOOM Posted May 14, 2013 Share Posted May 14, 2013 May 13, 2013 11:05 AM Received and currently processing for shipment March 26, 2013 3:03 PM Received and currently processing for shipment April 26, 2012 4:04 PM Received and currently processing for shipment March 08, 2012 2:03 PM Received and currently processing for shipment March 17, 2011 3:03 PM Shipped on April 07, 2011 2:04 AM March 16, 2011 9:03 PM Received and currently processing for shipment December 17, 2010 10:12 PM Received and currently processing for shipment August 19, 2010 9:08 AM Shipped on September 02, 2010 5:09 AM August 15, 2010 8:08 PM Received and currently processing for shipment all from merchnow. could have said i never got the items for most of them. Also, every single order has either been delayed, messed up, or some other reason. My recent one for The Greatest Generation wont come until June 3rd even though the record has been pressed! I also would email them and they would get back to me 2 weeks later asking for a "detailed" problem Quote Link to comment Share on other sites More sharing options...
isellblankets Posted May 18, 2013 Share Posted May 18, 2013 Wow. All posts criticizing SRC crappy customer service have been deleted. morfiend 1 Quote Link to comment Share on other sites More sharing options...
mindovermatter Posted May 18, 2013 Share Posted May 18, 2013 Wow. All posts criticizing SRC crappy customer service have been deleted.Not true. There are a couple just 2 pages back. However, we should never forget that Big Brother is watching... Quote Link to comment Share on other sites More sharing options...
isellblankets Posted May 20, 2013 Share Posted May 20, 2013 Not true. There are a couple just 2 pages back. However, we should never forget that Big Brother is watching... Even my post bringing it up was deleted. Pretty pathetic of SRC to not be able to take criticism. Quote Link to comment Share on other sites More sharing options...
mindovermatter Posted May 20, 2013 Share Posted May 20, 2013 Well I'll be damned. Not surprised though! Quote Link to comment Share on other sites More sharing options...
tokimedo Posted May 20, 2013 Share Posted May 20, 2013 wow...just wow... Quote Link to comment Share on other sites More sharing options...
killerofjoy605 Posted May 20, 2013 Share Posted May 20, 2013 Dear SRC (since I suppose you're hovering over this forum), How about you take the criticism and improve instead of wasting your time getting rid of the criticism? isellblankets 1 Quote Link to comment Share on other sites More sharing options...
mindovermatter Posted May 20, 2013 Share Posted May 20, 2013 Dear SRC (since I suppose you're hovering over this forum), How about you take the criticism and improve instead of wasting your time getting rid of the criticism? Whoa whoa whoa - what do you think this is?! A place of logic and self-improvement?! Quote Link to comment Share on other sites More sharing options...
isellblankets Posted May 20, 2013 Share Posted May 20, 2013 Dear SRC (since I suppose you're hovering over this forum), How about you take the criticism and improve instead of wasting your time getting rid of the criticism? This. Quote Link to comment Share on other sites More sharing options...
dethrock Posted May 20, 2013 Share Posted May 20, 2013 My post about SRC's customer service has been deleted. Unbelievable. Could a mod speak to this? Did SRC have you delete posts about them? Did they come in and do it themselves? Would it be better to add '(unless it's about us)' to the thread title? Quote Link to comment Share on other sites More sharing options...
tokimedo Posted May 20, 2013 Share Posted May 20, 2013 I'd start a seperate topic addressing this issue but I'm sure it would get deleted. Quote Link to comment Share on other sites More sharing options...
admin Posted May 20, 2013 Share Posted May 20, 2013 I (Jenna) have looked into this and I can only find one post deleted. I have restored it. I spoke to the person who deleted it and they swear that they didn't do it. I however can verify the IP that did the deleting is not one they have ever used so I kinda believe them and asked to change password. I will keep an eye on it for sure. If there are other posts besides what I was able to restore can you PM me and I can look into it. If I have your account name it may make it easier to find. No one at SRC would delete posts and do look at them to improve. Despite what everyone thinks about us being this huge company we are still a very small company with some definite weak spots and we do make mistakes. We may be slow at it at times but we do eventually return all CS emails that we receive and fix the issues. There is unfortunately more work than staff members which I am looking at changing that. Regardless PM me if your comment was deleted so I can look into it. We are most concerned with how this happened so even if you dont want your comment restored please PM me so I can find out what exactly happened. Quote Link to comment Share on other sites More sharing options...
jhulud Posted May 20, 2013 Share Posted May 20, 2013 It was the man in the grassy knoll who deleted those posts. I swear! Quote Link to comment Share on other sites More sharing options...
isellblankets Posted May 21, 2013 Share Posted May 21, 2013 I (Jenna) have looked into this and I can only find one post deleted. I have restored it. I spoke to the person who deleted it and they swear that they didn't do it. I however can verify the IP that did the deleting is not one they have ever used so I kinda believe them and asked to change password. I will keep an eye on it for sure. If there are other posts besides what I was able to restore can you PM me and I can look into it. If I have your account name it may make it easier to find. No one at SRC would delete posts and do look at them to improve. Despite what everyone thinks about us being this huge company we are still a very small company with some definite weak spots and we do make mistakes. We may be slow at it at times but we do eventually return all CS emails that we receive and fix the issues. There is unfortunately more work than staff members which I am looking at changing that. Regardless PM me if your comment was deleted so I can look into it. We are most concerned with how this happened so even if you dont want your comment restored please PM me so I can find out what exactly happened. I don't see SRC as a big evil company. I see it as a company that has hired some HORRIBLE CS reps - Danny in particular is especially rude and completely ignores emails. Quote Link to comment Share on other sites More sharing options...
dethrock Posted May 24, 2013 Share Posted May 24, 2013 Okay, back to the "best" part: Bill from Reveille Records is awesome. When international shipping on the site seemed high, I emailed to see what we could do. He emailed me back (almost instantly) multiple times to get me different quotes to get me the cheapest rate he could. On top of that he threw in a free coozie and a bunch of stickers. All labels should strive to communicate this well. Run For Cover has been awesome lately too. With the rise in international shipping (I know, I know,) Dane has helped me out a few times. Not only have they combined orders for me but I also got $5 back last week from shipping because it ended up being less than I paid. So awesome! Phil at Earache Records was great also. I had originally emailed about Carcass' Symphony of Sickness because it wasn't in the store. He emailed me back saying it sold out but if any orders were cancelled he'd email me back and let me know. He eventually emailed me back saying they had some extra copies as well as if I'd like to order Carcass Necrotism... prior to it going up for sale. I ended up going with one of the cheaper colors because the most limited is like $5 more. He emailed me today saying that my order shipped but unfortunately they sold out of the color I ordered so he sent me the most rare one. Absolutely unreal service! Quote Link to comment Share on other sites More sharing options...
minor incident Posted May 26, 2013 Share Posted May 26, 2013 Going on two weeks since I ordered a slipmat and a few record sleeves from Shopradiocast. According to the website, my order still hasn't shipped, and I've gotten no notification of anything being backordered/out of stock. My emails to their support have gone unanswered for, I think, 3 days now. That's totally not acceptable. On the flip side, I ordered an acetate test pressing from Mike at Asian Man. He ended up misunderstanding and only sending a regular test pressing. After we sorted it out, it turned out that he didn't actually have the acetate anymore, so he let me keep the regular test pressing for dirt cheap. Good dude, and very responsive to emails. Quote Link to comment Share on other sites More sharing options...
Korgull Of Morgoth Posted May 27, 2013 Share Posted May 27, 2013 RockBox from the UK: excellent service. Very pleased. Quote Link to comment Share on other sites More sharing options...
mitchard Posted May 27, 2013 Share Posted May 27, 2013 I am not impressed with SRC as of my last order through them. I have made several orders in the past, and went along without any issues. I ordered four 12"s from them in the beginning of April. A couple were on 3-5 day backorder. Ok, fine. I'll wait an extra week, no big deal. Took over a month to get three of them, and I am still waiting for the other one. Allegedly it was set to ship last Friday or today. I'm pretty sure it won't be shipping today... still awaiting fulfillment and its a holiday. If you are out of stock, don't list it as being on a short backorder and let people order it. Then blatantly lie to me by saying "Everything is in stock just in que to ship." A MONTH AGO. And blaming shipping delays on software issues. I've been waiting damn near two months for this thing now and could have purchased it elsewhere. I don't mind the wait, but the excuses are hilarious. I won't be ordering through them again. Being straight up lied to by customer service isn't cool. They need to get their shit together. Quote Link to comment Share on other sites More sharing options...
stl_ben Posted May 27, 2013 Share Posted May 27, 2013 Mind over Matter = Great Customer Service Castleface Records = Crappy CS and/or production decisions lately. (Make a record that is limited to 300 copies, sell out then decide to release 300 more....then sell out and decide to make even more.....If they aren't going to be limited to a certain number just don't tell us the numbers in the first place?!) Quote Link to comment Share on other sites More sharing options...
swoopdog Posted May 28, 2013 Share Posted May 28, 2013 Thanks for the kind words. I been waiting forever to make this list lol. the guy at pirate ship records however, was by far my best ever http://www.storenvy.com/stores/7368-pirate-ship-records he bumped up my shipping to priority just because i asked for a time estimate, and didnt charge me extra. arrived beautifully packaged with some free goodies too. what a bloke Quote Link to comment Share on other sites More sharing options...
dem555 Posted May 29, 2013 Share Posted May 29, 2013 Ska Is Dead - Asbestos Records / Underground Communique At the end of October 2012 I wrote to their info asking why I didn't get the first four 7"s of the series but they never replied. I tried to write to Underground Communique email and I even pm'd Justin on here but he never replied. Then I pm'd Flood, he replied he would check my order. After some days I asked for news but he didn't reply so I sent a message to the Asbestos Records Facebook page. He said "sorry for the delay, that went out a few days ago". It was November 9 2012. Since I didn't get nothing after one months or two I messagged Asbestos again and Flood said "maybe it got lost, I'll send another one tomorrow". After another month I got the last two 7"s but no trace of the first part of my order. This time he said I gave him a wrong address and name (my girlfriend's name and address) and then he said to wait for another package. I wrote him other ten/twenty times and according to what he wrote my package got lost three/four times at least and in the last two months he started ignoring my messages. Needless to say I received every other order I made from US (40-50 orders in the last year) Quote Link to comment Share on other sites More sharing options...
minor incident Posted May 29, 2013 Share Posted May 29, 2013 Well, to be fair, Italian post is like a scary black hole that subsists by eating records. But yeah, four lost packages in a row? That's a little unbelievable even for Italy. Quote Link to comment Share on other sites More sharing options...
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