daegor Posted November 3, 2016 Share Posted November 3, 2016 Welp. THE_James_Champ 1 Link to comment Share on other sites More sharing options...
ian_popmarket Posted November 3, 2016 Author Share Posted November 3, 2016 Hi all, Some great feedback and suggestions here, let me recap and answer some questions in one post... keep em comin & thanks for all of this! 1. Regarding the e-mail frequency - we just rolled out a test yesterday to send a single daily e-mail with all of the deals in it, opposed to 3 unique artist specific e-mails. We have definitely ramped up the e-mail marketing, as its our main traffic source, but are working towards scaling it back a little, as well as creating a preference center where you can modify your e-mail frequency some more 2. Inventory feeling hidden - agreed, as we transitioned from a bulky old platform to Shopify, we focused on the main Daily Deals, but are now building up the catalog products and are working on our navigation and search for all products 3. Availability / backorder - Again, working on this. Also note that if your order contains an item that is out of stock, the rest of the order will be held so it ships complete. 4. Sign in to the site has been removed - there is no longer any gate to see the prices or deals. 5. Regarding exclusives - we've been in talks with a few select labels about this, with more to come! For now, the Original Albums LP Box Sets from Sly & The Family Stone , Mott the Hoople, The Byrds and the Crate Diggers Rare Soul 3LP collection are all exclusive to popmarket 6. Free Shipping is on all Daily Deal products and any order over $100 7. UMG has pushed the release date back on the Killers Hot Fuss LP AGAIN - to January 13, 2017. :-( 8. This is a GREAT idea and I'm working on setting it up now in time for Black Friday/Cyber Monday. 13 hours ago, bgdesign said: Do a bulk discount. If I buy multiple items, offer an additional discount. Example, buy a second boxset and get 10% off, buy a 3rd get 20% off.Would be great for stuff like the Led Zeppelin boxsets or the Bowie boxes. I'm more likely to buy ore if I'm rewarded for it. throwgncpr, daegor and audiodrive 3 Link to comment Share on other sites More sharing options...
boops_popmarket Posted November 3, 2016 Share Posted November 3, 2016 2 hours ago, stl_ben said: In my experience...he's not. See below for reference. You have to remember that any out-of-left-field, unprovoked lashing out toward strangers is just part of a hardcore posturing aesthetic and not personal. stl_ben 1 Link to comment Share on other sites More sharing options...
GOTCHA Posted November 3, 2016 Share Posted November 3, 2016 29 minutes ago, rds said: You have to remember that any out-of-left-field, unprovoked lashing out toward strangers is just part of a hardcore posturing aesthetic and not personal. I'm surprised you had time to post a response. Don't you have an order you just placed somewhere that you need to follow up and cancel? ditc586 1 Link to comment Share on other sites More sharing options...
boops_popmarket Posted November 3, 2016 Share Posted November 3, 2016 13 minutes ago, BoopsRecords said: I'm surprised you had time to post a response. Don't you have an order you just placed somewhere that you need to follow up and cancel? Canceling orders is actually very easy and takes no time at all. Most online retailers will allow you to update, edit, or cancel an order from within your customer account panel or by sending an email to their customer support team. dnl and stl_ben 2 Link to comment Share on other sites More sharing options...
B-dosia Posted November 3, 2016 Share Posted November 3, 2016 5 hours ago, vinyl addict said: I've only used PM once, about 3 years ago for a Deftones bundle. Ever since then, I get 2-4 emails a day. The emails don't even list prices, they want me to click the "deal" and then sign in to the site. Nope. Can I turn my email frequency down to once a week, or maybe I should just block it. None of the deals ever catch my eye anyway. As far as shipping, customer service, etc, I didn't have any problems so I can't comment there. How about Exclusives? Has PM looked into doing any exclusive variants? That always seems to sell well. I was going to say site exclusives (kinda like VMP does). Also pressing #'s for box sets would be nice Link to comment Share on other sites More sharing options...
vinyl addict Posted November 3, 2016 Share Posted November 3, 2016 3 hours ago, B-dosia said: I was going to say site exclusives (kinda like VMP does). Also pressing #'s for box sets would be nice What box sets? Link to comment Share on other sites More sharing options...
Jnaught Posted November 4, 2016 Share Posted November 4, 2016 I am still waiting on an order from July to show up, granted there was a pre-order that was suppose to ship Sept 1st. Countless email and tweets = no response. Link to comment Share on other sites More sharing options...
slipcraig Posted November 15, 2016 Share Posted November 15, 2016 Ian, would it be possible for you to source some of these box set?: https://www.discogs.com/The-Jam-The-Studio-Recordings/release/5140543. Link to comment Share on other sites More sharing options...
ian_popmarket Posted November 15, 2016 Author Share Posted November 15, 2016 1 hour ago, slipcraig said: Ian, would it be possible for you to source some of these box set?: https://www.discogs.com/The-Jam-The-Studio-Recordings/release/5140543. Will see what I can find! We do have the bundle available now - https://www.popmarket.com/products/the-jam-1977-1982-studio-albums-6-lp All 6 studio album LPs! Link to comment Share on other sites More sharing options...
toomanyrecords Posted November 15, 2016 Share Posted November 15, 2016 Ian, just sent you another PM Link to comment Share on other sites More sharing options...
slipcraig Posted November 16, 2016 Share Posted November 16, 2016 8 hours ago, ian_popmarket said: Will see what I can find! We do have the bundle available now - https://www.popmarket.com/products/the-jam-1977-1982-studio-albums-6-lp All 6 studio album LPs! I know, but I really want the box. Link to comment Share on other sites More sharing options...
OrangeJack Posted November 26, 2016 Share Posted November 26, 2016 First time buyer, ordered the new Kinks and Petty boxes. Looking forward to them! Link to comment Share on other sites More sharing options...
webdoggy Posted December 20, 2016 Share Posted December 20, 2016 (edited) On 11/26/2016 at 7:20 AM, OrangeJack said: First time buyer, ordered the new Kinks and Petty boxes. Looking forward to them! You get both boxes? I didn't receive Vol 1, and haven't been able to get a response from customer service. Edited December 20, 2016 by webdoggy Link to comment Share on other sites More sharing options...
mia2000 Posted December 20, 2016 Share Posted December 20, 2016 (edited) Ian, I'd like to see my order that was placed on November 30, 2016 (Tom Petty box vol 2 and two My Morning Jacket records), or at least get some indication of when I'll receive it. I do understand that there is a backlog of customer service inquiries, but I've sent 2 e-mails and haven't heard anything back. I ordered some items for Christmas presents and would like to know if they'll be showing up before the holiday. *Edit - Ian contacted me via PM and got things sorted out right away. Thank you Ian! Edited December 20, 2016 by mia2000 psus2h and webdoggy 2 Link to comment Share on other sites More sharing options...
THE_James_Champ Posted December 20, 2016 Share Posted December 20, 2016 I want more pop, less market. Chop chop. Link to comment Share on other sites More sharing options...
amaestre Posted December 21, 2016 Share Posted December 21, 2016 I'd like to see my order from a week and a half ago ship! vinyl addict 1 Link to comment Share on other sites More sharing options...
vinyl addict Posted December 21, 2016 Share Posted December 21, 2016 8 minutes ago, amaestre said: I'd like to see my order from a week and a half ago ship! I was just going to say the same thing. There's quite a few people waiting on the Tom Petty box sets. They have sent in emails and not received a thing back from PM. Not even a "sorry for the delay" email. Is PM out of stock? If so, tell the customers that paid 2 weeks ago! I for one am all done with it. Link to comment Share on other sites More sharing options...
ian_popmarket Posted December 21, 2016 Author Share Posted December 21, 2016 1 hour ago, vinyl addict said: I was just going to say the same thing. There's quite a few people waiting on the Tom Petty box sets. They have sent in emails and not received a thing back from PM. Not even a "sorry for the delay" email. Is PM out of stock? If so, tell the customers that paid 2 weeks ago! I for one am all done with it. Hi all, Vol. 1 on the Petty box sets is currently on backorder, production delays on the label side has unfortunately delayed this set... We're doing our best to get more stock in ASAP. Link to comment Share on other sites More sharing options...
toomanyrecords Posted December 21, 2016 Share Posted December 21, 2016 2 hours ago, ian_popmarket said: Hi all, Vol. 1 on the Petty box sets is currently on backorder, production delays on the label side has unfortunately delayed this set... We're doing our best to get more stock in ASAP. I sent you another email. Your replacement you sent me ALSO was missing the disks >_< Link to comment Share on other sites More sharing options...
vinyl addict Posted December 21, 2016 Share Posted December 21, 2016 2 hours ago, ian_popmarket said: Hi all, Vol. 1 on the Petty box sets is currently on backorder, production delays on the label side has unfortunately delayed this set... We're doing our best to get more stock in ASAP. Don't tell me, send a reply to the people who are attempting to contact customer service via email about their money PM has. PM took everyone's money for the Tom Petty box sets, and never sent them out. A bunch of them. Refund people their money, or at least have the decency to let them know what's going on. After reading all the horror stories over the last few weeks, I'm am officially done with PM. Link to comment Share on other sites More sharing options...
vinyl addict Posted December 21, 2016 Share Posted December 21, 2016 Already received 3 different PM emails today....wtf "Unsubscribe" Link to comment Share on other sites More sharing options...
JustSchwimmer Posted December 21, 2016 Share Posted December 21, 2016 Placed an order for over $250 on the 11th, still no shipping updates 10 days later. I've sent 5 kindly worded emails each day for the last 5 days explaining that the order was intended to be Christmas gifts for multiple people. Beyond frustrating. Link to comment Share on other sites More sharing options...
GOTCHA Posted December 22, 2016 Share Posted December 22, 2016 (edited) 5 hours ago, vinyl addict said: Already received 3 different PM emails today....wtf "Unsubscribe" They're the worst. Their prices with discount are less than what I'm able to buy at wholesale sometimes, but half the orders I've placed recently haven't been shipped, yet my card has been charged and they never respond to customer service e-mails.......all while sending 4+ flash sale e-mails a day. PM can suck a dick. Or eat a vagina. Have to be politically correct here.....or whatever you're into. They can fuck a stuffed animal if that's your thing. Edited December 22, 2016 by BoopsRecords Fixed Mattiktpq 1 Link to comment Share on other sites More sharing options...
dethrock Posted December 22, 2016 Share Posted December 22, 2016 I'd like to see all the whiny babies in this thread shut the hell up already. rogeoa8, TheGhostOfRandySavage, stl_ben and 1 other 4 Link to comment Share on other sites More sharing options...
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