onwardempire Posted March 17, 2014 Share Posted March 17, 2014 Whether you get other stuff faster or not, 8 days is nothing to complain about. Internationally hell no, 8 days is great, fantastic even. Domestic UK we'll have to agree to disagree as I do think it matters whether I get my stuff faster or not. If prices are equivalent, I'll just move my business on to whoever provides the quicker service, I'm sure any savvy customer would do the same. Going back to my point, I'm talking about the same label here. I'm over the moon when TSR-US gets items to me in 8 days (heck internationally I'm happy with several weeks), but they have consistently delivered extremely speedily internationally, hence why I have used them repeatedly and am very happy. But you can't surely expect me to be happy with ordering from a UK based distributor (on behalf of TSR) that takes the same time to get the item to me, international borders aside. Hence why I'll continue to use the US site. Quote Link to comment Share on other sites More sharing options...
morfiend Posted March 17, 2014 Share Posted March 17, 2014 Whoa. You're complaining about EIGHT days?! Quote Link to comment Share on other sites More sharing options...
tvham Posted March 18, 2014 Share Posted March 18, 2014 I love Juno Records...I placed an order on the evening of March 13 and I received the albums today (March 17) in San Francisco. They will definitely be my go to source for MOV releases from here on out. Quote Link to comment Share on other sites More sharing options...
Jollyronnie Posted March 18, 2014 Share Posted March 18, 2014 For punk records Dead Beat Records is the best. He ships immediately and rewards repeat customers. http://www.shop.dead-beat-records.com/ I have never had a less than perfect transacton with him. Quote Link to comment Share on other sites More sharing options...
GnarlsFarley Posted March 19, 2014 Share Posted March 19, 2014 Victory Merch... Worst. I ordered Movielife 40 Hr on clear and they sent it to someone in Michigan and only told me 10 days after my purchase and now they have 'contacted' that person to try and get the record back... Quote Link to comment Share on other sites More sharing options...
jbannon Posted March 19, 2014 Share Posted March 19, 2014 Quick note: Deathwish are now offering a DHL option for International Customers. What does this mean? * 2-3 business days shipping to Europe and most locations worldwide * Equal or less than the cost of USPS Priority International Shipping on most shipments * Fully tracked door to door * Paperless clearing for customs www.deathwishinc.com -J. protagonist and somber_silt 2 Quote Link to comment Share on other sites More sharing options...
danionly Posted March 19, 2014 Share Posted March 19, 2014 Deathwish also does local pickup, as I just went there yesterday to grab my order. They included a bunch of stickers and little free extras. As it's been said before, they are really great and their customer service is tops. Quote Link to comment Share on other sites More sharing options...
smeepo Posted March 19, 2014 Share Posted March 19, 2014 HelloMerch did a great job with the La Dispute stuff! Plus their mailers are stamped with an excellent "handle with care" message. Quote Link to comment Share on other sites More sharing options...
radiatorhums Posted March 20, 2014 Share Posted March 20, 2014 Deathwish also does local pickup, as I just went there yesterday to grab my order. They included a bunch of stickers and little free extras. As it's been said before, they are really great and their customer service is tops. I have a feeling they'd get tired of me hanging around if I lived close enough to do local pickup Came here to mention that both Ghostly and Three Lobed Recording both used mailers with thick cardboard reinforcement on two sides, love those! Quote Link to comment Share on other sites More sharing options...
8ight Posted March 20, 2014 Share Posted March 20, 2014 Anyone have good/bad experience with Ninja Tune? I ordered the re-releases of two Amon Tobin albums, both arrived damaged (there was no protective packaging whatsoever, just the records tossed in a non-snug box). However, one LP was clearly not damaged just from shipping. It wasn't sealed and there was a filament of dust/dirt covering the sleeve. There was a 4" hole in the top, and a 2" hole in the side. That filament of dirt was also on the record itself (from the holes) which tells me it was placed in the box to be shipped in this condition. I contacted them/sent pictures, and they said they'd send me replacements. That was over three weeks ago, which is a bit disheartening considering it only took 10 days to receive the shipment when I first bought it. Quote Link to comment Share on other sites More sharing options...
8ight Posted March 28, 2014 Share Posted March 28, 2014 So, my replacements finally arrived today. Well, actually they just sent me new copies of each rather than only sending my sleeves. Which I was a bit confused about, but I guess that's cool. Yet, they still shipped them with the same poor packaging, and the sleeves still ended up creased and a slight tear on one of them. Not a big deal at all and I'm not complaining, just saying... I mean, I'm glad they sent me replacements. But they didn't resolve the issue, so I suppose I'm not going to order directly through them any more. Quote Link to comment Share on other sites More sharing options...
leviegalapon Posted March 29, 2014 Share Posted March 29, 2014 I would usually get good customer service from any distro/record label including -Deathwish-Robotic Empire (lots of extra goodies)-No Idea-MerchDirect -Bestbuy-In The Clouds-Hot Topic-Magic Bullet-Vinyl Junkie (wished he was still active)-Enjoy The Ride (random extras and good packaging)-Temporary ResidenceThe only time I really had a problem was when my Jane Doe (2010 reissue) pre-order became missing in the mail. It was also compacted by the fact that I moved from the house that it was originally addressed to. Customer service basically said that they will look out for it if it came back to them. A few years later around 2012-2013 I emailed them again and they said they couldn't help since it was such an old order. But Sometime late last year I actually received it when it was delivered years late to my old address and had it forwarded to my new address. Quote Link to comment Share on other sites More sharing options...
Mourning Wood Posted March 30, 2014 Share Posted March 30, 2014 <b>Anyone ever get ripped off by Moon Glyph records?</b> I ordered 2 LPs direct from the label in December. Not pre orders. $24 + shipping. 2 emails to him, 1 note back with a link to some downloads. No records. I'm inclined to cut the dude some slack if he's a one-man record label, but fuck, almost three months and no records. Tempted to put him on blast. Dude from Moon Glyph finaly came through and sent my two records. Threw in 2 7" records free as an aplology. Good records, looooooooooong wait. Quote Link to comment Share on other sites More sharing options...
AlexMBentley Posted April 1, 2014 Share Posted April 1, 2014 Ordered from no sleep from US to UK, can't complain about the delivery time but all four corners of my records I ordered were bent. They need to change their packaging. Out Of Time 1 Quote Link to comment Share on other sites More sharing options...
oasisish Posted April 2, 2014 Share Posted April 2, 2014 Fueled By Ramen are horrible. My order for Fun "Before Shane Went To Bangkok" arrived pretty beat up with split seams. I have sent 3 emails, left 2 voicemails, tweeted, and sent a note via their Contact Us portal. Still no response. This is ridiculous. Quote Link to comment Share on other sites More sharing options...
sludgemouth Posted April 4, 2014 Share Posted April 4, 2014 Flannel Gurl Records are literally the best. Such awesome people. Quote Link to comment Share on other sites More sharing options...
Bladew1ll1s1sdead Posted April 7, 2014 Share Posted April 7, 2014 Flannel Gurl Records are literally the best. Such awesome people. I back this so hard. Flannel Gurl are so nice, they wrote a personal note in an order and when my girlfriend I ordered twice in a span of a day, they combined the orders and refunded us some money and let us know about it. Quote Link to comment Share on other sites More sharing options...
toxicity Posted April 7, 2014 Share Posted April 7, 2014 Also Art Of The Underground. Ordered 3x 5 for $5 7" bundles and the package got lost in the mail twice. Alex Kerns kept in contact constantly, kept asking if my package arrived and sent me a third package, and the last one finally came. Good d00d good label. I'm having the complete opposite experience right now. Ordered the Gordon Gano's Army LP from them a month ago and haven't received it yet. Emailed last week asking what's up, no response. I just filed a PayPal dispute today. Quote Link to comment Share on other sites More sharing options...
webdoggy Posted April 7, 2014 Share Posted April 7, 2014 Unfortunately not that I can find. They have a contact form to fill out on their websites and a few different email addresses listed. Have tried them all. Including talking to the head honcho, Darren Brink. They (kind of) made it up to me. Ended up sending a copy of a less rare variant, that cost 5 bucks less, plus a "free" cd. At least the money wasn't completely lost. Quote Link to comment Share on other sites More sharing options...
Letseatchairs Posted April 12, 2014 Share Posted April 12, 2014 I back this so hard. Flannel Gurl are so nice, they wrote a personal note in an order and when my girlfriend I ordered twice in a span of a day, they combined the orders and refunded us some money and let us know about it. I just ordered something from them so this is so good to know! Quote Link to comment Share on other sites More sharing options...
Letseatchairs Posted April 12, 2014 Share Posted April 12, 2014 Joyful noise has great customer service. I stopped receiving my flexi's for like 3 months last year (then I cancelled the subscription cause I was broke) and they sent me all of them plus a bunch of stickers, VIP exclusive cassette, Kishi bashi button and candy! plus all of their records are so beautiful. Quote Link to comment Share on other sites More sharing options...
jase Posted April 13, 2014 Share Posted April 13, 2014 Eccentric pop are amazing. Customer service is top notch Metal Mike and Jollyronnie 2 Quote Link to comment Share on other sites More sharing options...
Codu Posted April 13, 2014 Share Posted April 13, 2014 I have had nothing but great experiences with, Different Kitchen Records, Monkey Boy Records, Drunken Sailor Records. Fast delivery and super friendly service, they normally all throw in a sticker or two as well. Brassneck records are fantastic too. The owner sold me one of his own preordered Larry Arms records a few months back at no extra cost, great guy. Another shout out to TomorrowBelongsToUs, the guy was late in posting my order, but threw in a few 7"s when he did. And finally Rubber Factory who after a delay in posting, upgraded my Sainte Catherines record to a limited pressing and threw in a shitload of 7"s and stickers. I've been lucky to never have a bad experience with any distro or label; each of these guys are fantastic. Quote Link to comment Share on other sites More sharing options...
corey. Posted April 13, 2014 Share Posted April 13, 2014 I back this so hard. Flannel Gurl are so nice, they wrote a personal note in an order and when my girlfriend I ordered twice in a span of a day, they combined the orders and refunded us some money and let us know about it. Same here! and since then, I couldn't help but order a couple more variants of the same album. Good prices, nice people. Quote Link to comment Share on other sites More sharing options...
Jollyronnie Posted April 14, 2014 Share Posted April 14, 2014 Eccentric pop are amazing. Customer service is top notch Truth! Quote Link to comment Share on other sites More sharing options...
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