ac3ebemo Posted June 14, 2012 Share Posted June 14, 2012 Just trying to get some response out of someone from your company since phone calls and emails obviously don't work. I'd like my package of in-stock stuff that I ordered a month ago to be shipped sometime soonish. I will be turning 30 pretty quickly and I'd like to listen to these before my hearing goes out. RustyShackelford, xadamhudsonx, googlemyass and 10 others 13 Quote Link to comment Share on other sites More sharing options...
xadamhudsonx Posted June 14, 2012 Share Posted June 14, 2012 Ha. +1 Quote Link to comment Share on other sites More sharing options...
Dusted_By_Space Posted June 14, 2012 Share Posted June 14, 2012 took them a motnth to respnod to my emails, and it took a week after i filed a paypal claim. Now she said they will sned me the 7". problem is i already ordered it from another distro and got it like 2 weeks ago. Quote Link to comment Share on other sites More sharing options...
GradedOnACurve Posted June 14, 2012 Share Posted June 14, 2012 LOL!! Quote Link to comment Share on other sites More sharing options...
blanchardoswald Posted June 14, 2012 Share Posted June 14, 2012 I have had nothing but shit experiences with SRC. I really feel like the people on facebook and twitter who love them are just multiple accounts created by Jenna or hired goons. Quote Link to comment Share on other sites More sharing options...
brandon260 Posted June 14, 2012 Share Posted June 14, 2012 Nothing but problems from this company. Took 3 months to get one package, and another package was shipping a month late, after getting told every week that it was shipping that week. Quote Link to comment Share on other sites More sharing options...
bluethumb Posted June 14, 2012 Share Posted June 14, 2012 I think once I received a brand new record from them with only minimal warping and two corners bent on the jacket. That's my best experience thus far. Quote Link to comment Share on other sites More sharing options...
Thomas_Nassiff Posted June 14, 2012 Share Posted June 14, 2012 I don't want to be that guy, but I love ordering from them. taylo234 and geezfools 2 Quote Link to comment Share on other sites More sharing options...
ac3ebemo Posted June 14, 2012 Author Share Posted June 14, 2012 Thing is I've had two good experiences (one SRC and one Dine Alone) in a row from them prior to this. I've had some difficulty in the past, but not to this extent. A little reasonable communication would pacify most folks I'd think. When they go the way of RJ and clam up, then it pisses me off. Quote Link to comment Share on other sites More sharing options...
dantheriver Posted June 14, 2012 Share Posted June 14, 2012 The only time I had an order take a really long time I sent an email and got a reply relatively quickly. One of the items I ordered was "in stock" but they were actually waiting on restocks to come. My guess is that something you ordered is not actually in stock and they are having trouble getting more so they are putting off replying to your email. Quote Link to comment Share on other sites More sharing options...
daysaves Posted June 14, 2012 Share Posted June 14, 2012 I emailed them in the hopes of adjusting an order and haven't heard anything. Is there a best way to get in touch with these guys? Quote Link to comment Share on other sites More sharing options...
toxicity Posted June 14, 2012 Share Posted June 14, 2012 I don't want to be that guy, but I love ordering from them. I mostly agree. I have had larger orders take about 6 weeks to get to me, but for the most part they've always been responsive when I've had issues. A few of their mistakes have actually been in my favor. So I can't really complain. The biggest complaint I have is when I get a shipping notification, but the USPS status doesn't change from "Shipping Info Received" for up to 2 weeks. To me, that says the order is boxed up with a shipping label on it, but they have yet to take it to the Post Office. Why they don't make daily drops is baffling to me. Quote Link to comment Share on other sites More sharing options...
sjb2k1 Posted June 14, 2012 Share Posted June 14, 2012 I mostly agree. I have had larger orders take about 6 weeks to get to me, but for the most part they've always been responsive when I've had issues. A few of their mistakes have actually been in my favor. So I can't really complain. The biggest complaint I have is when I get a shipping notification, but the USPS status doesn't change from "Shipping Info Received" for up to 2 weeks. To me, that says the order is boxed up with a shipping label on it, but they have yet to take it to the Post Office. Why they don't make daily drops is baffling to me. i'm only guessing but because they have to cross the border to mail them in NY? Quote Link to comment Share on other sites More sharing options...
elgato48 Posted June 14, 2012 Share Posted June 14, 2012 Clearly nobody here had dealt with att customer service. Now that is the worst ever elgato48 and llamason56 2 Quote Link to comment Share on other sites More sharing options...
thousandjulys Posted June 14, 2012 Share Posted June 14, 2012 i dont know about all time, but all it took for me was one record (jacket bent to hell) ordered from them to know that i will never deal with them again. Quote Link to comment Share on other sites More sharing options...
dethrock Posted June 14, 2012 Share Posted June 14, 2012 Clearly nobody here had dealt with att customer service. Now that is the worst ever Comparing a phone company and a record distro makes perfect sense. taylo234, skippy and Duff 3 Quote Link to comment Share on other sites More sharing options...
rochambo Posted June 14, 2012 Share Posted June 14, 2012 I'm letting goats loose in their warehouse next week. Quote Link to comment Share on other sites More sharing options...
jhulud Posted June 14, 2012 Share Posted June 14, 2012 i dont know about all time, but all it took for me was one record (jacket bent to hell) ordered from them to know that i will never deal with them again. This seems silly. Not defending SRC but was the "bent to hell" jacket packed and shipped as such...or was it damaged in transit by the postal service? If the LP mailer...assuming it was sent in one...arrived damaged and thusly the jacket "bent to hell", then I don't see how that is SRC's fault. Blame the USPS and your mailman if the package got all jacked and records arrived all fucked up. llamason56 1 Quote Link to comment Share on other sites More sharing options...
batman Posted June 14, 2012 Share Posted June 14, 2012 jenna's always taken great care of me and all of their releases have turned out amazing. those mailers they use now do a great job of protecting records in transit and preventing corner dings--maybe its just me, but i tend to get more damaged records from HT and interpunk. EmoVeganBoy and llamason56 2 Quote Link to comment Share on other sites More sharing options...
wiggs1441 Posted June 14, 2012 Share Posted June 14, 2012 I've had nothing but good experiences with them. EmoVeganBoy 1 Quote Link to comment Share on other sites More sharing options...
thousandjulys Posted June 14, 2012 Share Posted June 14, 2012 This seems silly. Not defending SRC but was the "bent to hell" jacket packed and shipped as such...or was it damaged in transit by the postal service? If the LP mailer...assuming it was sent in one...arrived damaged and thusly the jacket "bent to hell", then I don't see how that is SRC's fault. Blame the USPS and your mailman if the package got all jacked and records arrived all fucked up. silly? because it was very poorly packaged(single lp.huge mailer with no extra cardboard etc). if you're in the business of selling records learn how to pack one. obviously i know that damage can happen in transit but i deduce that the damage was due to poor packaging. if it had arrived damaged with great packaging then i would have lived with it. on top of that they admitted that they were moving to new mailers which would help address the issue and offered to send me a new jacket. it was a nice gesture but they never actually sent it, so i decided to live with the damage and never order from them again. I dont think that is silly Quote Link to comment Share on other sites More sharing options...
jhulud Posted June 14, 2012 Share Posted June 14, 2012 Yeah it seemed silly without knowing the full facts...if you had posted originally that it was a "single lp.huge mailer with no extra cardboard etc", then it wouldn't have been silly to hear your complaint and reason for not ordering from them again. Present all facts first I say...then if I had called you silly, I would definitely have been an asshole for doing so. Now that you given us the insight on your bent to hell jacket came about...it is no longer silly. Let's be friends, OK? thestraightedge, booyahachieved and tokimedo 3 Quote Link to comment Share on other sites More sharing options...
PostVillasBlues2K Posted June 14, 2012 Share Posted June 14, 2012 I've ordered about thirty records from them this year, they take a while to ship, and in the end I didn't end up receiving about 3-4 of them. But Jenna and Danny have always responded to me and they've always been super friendly. They've issued me store credit for the records that were out of stock and besides the 3-4 I couldn't get, every other record I've ordered I've received. Packaged nicely, also. No doubt they take forever, usually on big orders. But so long as I get what I order, no biggie. That's just me though. I understand waiting a couple of months for some records is a huge turn-off to most everyone though. I imagine a lot of the emails they don't respond to are from assholes. Look at their facebook wall, people are fucking rude. EmoVeganBoy 1 Quote Link to comment Share on other sites More sharing options...
somethingvinyl Posted June 14, 2012 Share Posted June 14, 2012 Ordered from SRC twice, both times took a really long time. First order literally took 4 months with a preorder so it was somewhat understandable. The next order took about two months with two items "in stock". Quote Link to comment Share on other sites More sharing options...
justin834 Posted June 14, 2012 Share Posted June 14, 2012 I've always had mostly good runs with SRC. Quote Link to comment Share on other sites More sharing options...
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