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silentgods

best/worst customer service from a distro/label?

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Ordered two Rebuilder albums from Panic State Records (https://www.panicstaterecords.com/) on 12/7 (Rock & Roll in America on black vinyl and the Sounds from the Mass Turnpike EP on black vinyl).  They ended up going out a week and a half later and I got them on 12/22, which I don't consider to be untimely given that it's the busy Christmas season and I certainly didn't complain about the timeliness of shipment, but they ended up putting in another variant of Sounds from the Mass Turnpike (Celtic green & white) for free to apologize for sending it late.  I even contacted them to make sure it wasn't a mistake. 

 

Good people over there (and those albums are great too).

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