SpinTheBlackCircle4 Posted November 30, 2014 Share Posted November 30, 2014 Hi guys, so basically last night I preordered something on ShopRadioCast (release date is early January). If, closer to the release date, I find more records that I want to order, would I be allowed to add those to my shipment and just pay however extra it costs to ship more records? Link to comment Share on other sites More sharing options...
dreamover Posted November 30, 2014 Share Posted November 30, 2014 All I know is, they lock threads without explanation when people complain about them. So they'll do that for you. Fridge Fox, onlettingjoe, mmhmm and 5 others 8 Link to comment Share on other sites More sharing options...
museummouth Posted November 30, 2014 Share Posted November 30, 2014 thedannychang, onlettingjoe and 213041284s 3 Link to comment Share on other sites More sharing options...
distinctlydustin Posted November 30, 2014 Share Posted November 30, 2014 When you order... that's that order. It's sealed to fate. Link to comment Share on other sites More sharing options...
Tommy Posted November 30, 2014 Share Posted November 30, 2014 Link to comment Share on other sites More sharing options...
romanos27 Posted November 30, 2014 Share Posted November 30, 2014 Yeah, I started a thread about SRC and their "customer service" earlier today - it was pretty quickly locked by the mods. With that said, I don't know their actual policy regarding adding items to an order. But, since it appears to be impossible to access existing orders at this time, it will probably be tough to add anything. Link to comment Share on other sites More sharing options...
jhulud Posted November 30, 2014 Share Posted November 30, 2014 Damn them Mods! radiatorhums, aflycon and Metal Mike 3 Link to comment Share on other sites More sharing options...
SpinTheBlackCircle4 Posted November 30, 2014 Author Share Posted November 30, 2014 When you order... that's that order. It's sealed to fate. Cool, thanks . All I needed to know. Link to comment Share on other sites More sharing options...
ryantark Posted November 30, 2014 Share Posted November 30, 2014 Email them to cancel preorder. Get SRC credit. Place new order. Give the first couple items 1-2 weeks to happen. This only works if the two items/orders aren't a rush order. Link to comment Share on other sites More sharing options...
mindovermatter Posted November 30, 2014 Share Posted November 30, 2014 Inb4 lock. You aren't allowed to question $RC around these parts. Big brother is always watching, but only takes cues in regards to pressing your nostalgia records at insanely high prices...not how to please their customers. konk 1 Link to comment Share on other sites More sharing options...
Satan Posted November 30, 2014 Share Posted November 30, 2014 hahaha, fuck them giving store credit. paypal dispute that shit. Link to comment Share on other sites More sharing options...
littlebistro Posted November 30, 2014 Share Posted November 30, 2014 I've never had an issue with Src. they let me come pick up my orders and refund my shipping fees. Sometimes store credit, sometimes PayPal. If you email them they're usually pretty cool. Link to comment Share on other sites More sharing options...
dreamover Posted November 30, 2014 Share Posted November 30, 2014 If you email them they're usually pretty cool. Are you calling everyone else liars? 213041284s and konk 2 Link to comment Share on other sites More sharing options...
distinctlydustin Posted November 30, 2014 Share Posted November 30, 2014 I once had an email go unanswered from like October to March. Link to comment Share on other sites More sharing options...
Shitty Rambo Posted November 30, 2014 Share Posted November 30, 2014 I just wish SRC would pack their orders with Kleenex for all these tears. Fridge Fox, heypeterman, chamb117 and 4 others 7 Link to comment Share on other sites More sharing options...
dreamover Posted November 30, 2014 Share Posted November 30, 2014 Do you mods get paid or something? Why do you take SRC complaints so personally and act like babies about it? tokimedo 1 Link to comment Share on other sites More sharing options...
dethrock Posted November 30, 2014 Share Posted November 30, 2014 Because SRC gives them the power to be cool on the internet. Edit: With that being said, I'd understand if they got mad when one person continually bashed SRC or something like that. But the problem is that a large number of people who order from them have had some sort of issue. Their customer service sucks but they keep releasing things that people want so those people keep ordering. Link to comment Share on other sites More sharing options...
youspinmeround Posted November 30, 2014 Share Posted November 30, 2014 I dont think they take them personally. Nothing earth shattering or releveant happens in the threads Its the same story and that is why it appears to be locked Link to comment Share on other sites More sharing options...
dethrock Posted November 30, 2014 Share Posted November 30, 2014 If the mods do actually talk to anyone at SRC, would it not just be easier for them to work to fix the problem than just ignore it and call people babies? tokimedo 1 Link to comment Share on other sites More sharing options...
Shinji Posted November 30, 2014 Share Posted November 30, 2014 I just wish SRC would pack their orders with Kleenex for all these tears. Why is it so bad to complain about a company's really shitty customer service all of a sudden? As I posted in the Brand New thread... Really awesome to know that they swear to their customers and that they are selling already damaged records above retail price without notifying anybody who bought them that they already were damaged. Fridge Fox 1 Link to comment Share on other sites More sharing options...
eight1echo Posted November 30, 2014 Share Posted November 30, 2014 Nothing earth shattering or releveant happens in the threads because SRC's shitty customer service is so well known that it is has become a joke. I doubt the mods or administrators of this message board have much direct contact with SRC but their treatment of complaints and inquiries is really sad. Link to comment Share on other sites More sharing options...
daegor Posted November 30, 2014 Share Posted November 30, 2014 Uhh...... So how about a real answer to the man's question? From personal experience they will definitely accommodate such a request if you email them. I had pre-ordered an item, and before the shipping date I decided that I wanted another LP from them. I asked about adding it to my pre-order, they said it would be no problem. They just informed me of the difference and I PayPal'd them. Now, that being said, if we're all on the hate train here..... In Vinyl We Trust. Link to comment Share on other sites More sharing options...
Shinji Posted November 30, 2014 Share Posted November 30, 2014 Why is it so bad to complain about a company's really shitty customer service all of a sudden? As I posted in the Brand New thread... Really awesome to know that they swear to their customers and that they are selling already damaged records above retail price without notifying anybody who bought them that they already were damaged. quoted for page 2 Link to comment Share on other sites More sharing options...
dreamover Posted November 30, 2014 Share Posted November 30, 2014 full disclosure: i once bought something and wanted to add something to the order and they did. fuller disclosure: i once preordered something that ended up being almost a year delayed and after the first three months, they never sent out updates or answered emails about it. daegor 1 Link to comment Share on other sites More sharing options...
distinctlydustin Posted November 30, 2014 Share Posted November 30, 2014 I just wish SRC would pack their orders with Kleenex for all these tears. Puffs! Link to comment Share on other sites More sharing options...
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