Rip Posted December 22, 2018 Share Posted December 22, 2018 Just wanted to come back in here and say that @Bull Moose got everything fixed/sorted out for me. Can’t thank them enough for taking the time to do so. Quote Link to comment Share on other sites More sharing options...
gazzo Posted December 31, 2018 Share Posted December 31, 2018 Lot of people always hating on Merchnow, but they actually helped me out pretty good ,and with fast and clear communication. I preordered a Bearings bundle back in August and it would ship when the new album was released at the end of October. I Did get a shipping notice, but the package never arrived here in Belgium, (really weird cause in the meantime all other MN packages did arrive). After a few weeks of waiting and emailing they send me a new package 2 weeks ago and it arrived today. So positive vibes to MN Quote Link to comment Share on other sites More sharing options...
skidroje Posted January 2, 2019 Share Posted January 2, 2019 Rise records. Ordered the Hot Water Music bundle and a Dave Hause (favorite songwriter in a long time) cassette from their webstore. I also bought a couple Dave Hause items from Rise on Ebay around the same time. I had being trying to win a copy of the Dave Hause- Resolutions Test Press, but they kept going for more than I could afford. I missed out on it again, and just messaged the seller (who happens to own/run/works for Rise) and asked if they had anymore test presses they were going to put up, as I missed out on the two they had listed ($77 & $100 is what they went for) I also told him that if he hadn't shipped my Hot Water Music bundle yet, that they could just add these 2 ebay items to my HWM package, to save them on shipping. I never got a response. I get the Hot Water Music package today and this is what happened: 1. The record mailers were all wrapped in a plastic shipping bag, which prevented them from getting wet from the snow. 2. They threw in a free LP and 2 7" (Hidden In Plain View & Placebo) 3. Also in the package was a Resolutions TEST PRESS!!!! I couldn't believe it. I've bought from them a lot over the years, but never in my wildest dreams did I expect to get this. So, Rise Records: You are amazing. I love you. Thank you. RecordsandIPA and V3XED 2 Quote Link to comment Share on other sites More sharing options...
RecordsandIPA Posted January 2, 2019 Share Posted January 2, 2019 11 minutes ago, skidroje said: Also in the package was a Resolutions TEST PRESS!!!! I couldn't believe it. I've bought from them a lot over the years, but never in my wildest dreams did I expect to get this. Wow dude, what a score! That's remarkable, I'm gonna start ordering from Rise more often Quote Link to comment Share on other sites More sharing options...
Oblivions Posted February 11, 2019 Share Posted February 11, 2019 Has anyone had luck with SmartPunk's customer support? I got a copy of the new Mustard Plug reissue that has multiple skips and SmartPunk ignored my email. I ended up opening a PayPal dispute and District Lines (their parent company?) messaged me right away and said they'd get SmartPunk to help. Within an hour, SmartPunk sent me a brief email ("We're going to forward this to our fulfillment folks!") but it's been radio silence in the 2 weeks since. I'm covered via PayPal but just curious if SmartPunk is normally this unhelpful. Quote Link to comment Share on other sites More sharing options...
Affenpuller Posted February 27, 2019 Share Posted February 27, 2019 On 2/11/2019 at 6:26 PM, swb said: Has anyone had luck with SmartPunk's customer support? I got a copy of the new Mustard Plug reissue that has multiple skips and SmartPunk ignored my email. I ended up opening a PayPal dispute and District Lines (their parent company?) messaged me right away and said they'd get SmartPunk to help. Within an hour, SmartPunk sent me a brief email ("We're going to forward this to our fulfillment folks!") but it's been radio silence in the 2 weeks since. I'm covered via PayPal but just curious if SmartPunk is normally this unhelpful. no i've been waiting for my mustard plug and 88 fingers preorders for a while before i tried to contact their customer service with no success...after another 4 weeks of trying i filed a PayPal dispute...still waiting for a response Quote Link to comment Share on other sites More sharing options...
Oblivions Posted February 27, 2019 Share Posted February 27, 2019 5 minutes ago, mfzbjaan said: no i've been waiting for my mustard plug and 88 fingers preorders for a while before i tried to contact their customer service with no success...after another 4 weeks of trying i filed a PayPal dispute...still waiting for a response I ended up getting a refund via PayPal due to a lack of response. What's funny is that, a week earlier, I got a 2nd "Hey! Sorry we missed this! We'll get on it!" response from SmartPunk followed by silence once again. No idea if they're understaffed, incompetent, or consciously hands off with helping customers to save on replacements/refunds. Quote Link to comment Share on other sites More sharing options...
TheRealJasonRules Posted July 19, 2019 Share Posted July 19, 2019 I consistently receive damaged items when I order from any bands that use MerchTable. The items are packed well, it's damage caused before they are packed that is my biggest issue and they offer some minuscule percentage for a refund or they say to return the item for a refund minus the cost of original shipping as well as return shipping. I only purchase if I ABSOLUTELY have to. Quote Link to comment Share on other sites More sharing options...
ok. Posted September 6, 2019 Share Posted September 6, 2019 (edited) . Edited August 12, 2020 by ok. Quote Link to comment Share on other sites More sharing options...
kjkenney Posted September 20, 2019 Share Posted September 20, 2019 (edited) Does Dead Broke send an email once they ship? Bought a couple bday gifts for the wife last Saturday and haven't heard a peep from them. Not overly concerned, just curious as I have never ordered directly from them. Hey, thanks! Edit: nvm they just sent me shipping notification a week later. Edited September 23, 2019 by kjkenney Quote Link to comment Share on other sites More sharing options...
dkvinyldisplays Posted October 6, 2019 Share Posted October 6, 2019 Best-Subpop Two Lps showed up a month late and wrapped in shrink wrap into a cone. Seriously Contacted Subpop, no questions asked, resent them ASAP and were really cool. Worst-Bandcamp Well, bandcamp will just refer you to the artist. Good way of taking themselves outta the loop. The Myrrors used to be one of my favorites until my order never arrived. They could have cared less. Gave me the run around for months. It was so Bad i cant even list the amount of BS they fed me. Done with them forever. Quote Link to comment Share on other sites More sharing options...
TheGhostOfRandySavage Posted October 7, 2019 Share Posted October 7, 2019 6 hours ago, dkvinyldisplays said: Worst-Bandcamp Well, bandcamp will just refer you to the artist. Good way of taking themselves outta the loop. You know bandcamp has zero to do with actually sending out your order, right? You can thank whatever band you bought it from for being shitty. Quote Link to comment Share on other sites More sharing options...
dkvinyldisplays Posted October 11, 2019 Share Posted October 11, 2019 Yeah, that's what i said... Quote Link to comment Share on other sites More sharing options...
Shitty Rambo Posted October 12, 2019 Share Posted October 12, 2019 On 10/6/2019 at 10:55 AM, dkvinyldisplays said: Best-Subpop Two Lps showed up a month late and wrapped in shrink wrap into a cone. Seriously Contacted Subpop, no questions asked, resent them ASAP and were really cool. Worst-Bandcamp Well, bandcamp will just refer you to the artist. Good way of taking themselves outta the loop. The Myrrors used to be one of my favorites until my order never arrived. They could have cared less. Gave me the run around for months. It was so Bad i cant even list the amount of BS they fed me. Done with them forever. Contrary to popular belief musicians tend to suck at doing basic things most able-bodied humans can do (I.E. - ship packages in a timely manner, get haircuts, abide by the morality they preach, go to the dentist, etc.). If you've already reached out to the band and got no response file a PayPal claim (assuming you used that to pay, always use that to pay) and let them sort it out for you. It certainly does suck when you want to support a indie artist or label directly and they're too incompetent to hold up their end of the bargain. Yeah, you can get busy doing either, but not busy enough to where you can't print a label and tape it to a mailer lol. N8TRU and dkvinyldisplays 2 Quote Link to comment Share on other sites More sharing options...
chrisw Posted October 27, 2019 Share Posted October 27, 2019 I brought a Ruin You 7" from Rat Patrol Records in February 2006. Still waiting for that one to show up at my door ok. 1 Quote Link to comment Share on other sites More sharing options...
jason202 Posted December 14, 2019 Share Posted December 14, 2019 (edited) Drag City: Their site is primitive, they don't send out order confirmations, and in my experience they never EVER respond to order inquiries. They do ship promptly, though. Numero Group and Light in the Attic: Both are great at responding to questions from customers. Bull Moose: Also great at responding to customers in my experience. Edited December 14, 2019 by jason202 Quote Link to comment Share on other sites More sharing options...
ThunderPantz Posted January 4, 2020 Share Posted January 4, 2020 Big shoutout to Mondo. My first shipment of the Hellraiser 2 and 3 soundtracks got absolutely crushed in transit. First time they used DHL and I don't know for sure it was them but it is an interesting coincidence. I asked if they could send replacements and not use DHL again. They sent the replacements by UPS and packaged them inside an extra box. Quote Link to comment Share on other sites More sharing options...
jhulud Posted January 28, 2020 Share Posted January 28, 2020 Anyone even deal with Merch Cowboy? They’re based out of Germany. Well. I ordered two Heather Nova records from them as they handle her merch. Order was on 12/17/19. It shipped shortly after by maybe a few days & the DHL tracking has been at a standstill as of 12/28/19. I’ve emailed them multiple times & no response. Their Twitter account is essentially inactive. And messaged on FB and no response. I gotta check to see if I paid with PayPal and do a dispute then. Ugh. Quote Link to comment Share on other sites More sharing options...
gazzo Posted February 3, 2020 Share Posted February 3, 2020 On 1/28/2020 at 3:02 AM, jhulud said: Anyone even deal with Merch Cowboy? They’re based out of Germany. Well. I ordered two Heather Nova records from them as they handle her merch. Order was on 12/17/19. It shipped shortly after by maybe a few days & the DHL tracking has been at a standstill as of 12/28/19. I’ve emailed them multiple times & no response. Their Twitter account is essentially inactive. And messaged on FB and no response. I gotta check to see if I paid with PayPal and do a dispute then. Ugh. I think Redfield Records also use merchcowboy and I never have had any issues with them. But also no transatlantic mailings with them Quote Link to comment Share on other sites More sharing options...
aopps42 Posted February 19, 2020 Share Posted February 19, 2020 I don’t ever make a big deal about corner dings or minor seam splits, but when the company is one of the bigger indie mail order labels, the service from Deathwish was pretty poor. I get records get damaged in the mail, but to completely wash your hands of it when you aren’t properly packing the records is disappointing for sure. Not the end of the world, but I’ll never order another record from them again. Quote Link to comment Share on other sites More sharing options...
ThunderPantz Posted February 28, 2020 Share Posted February 28, 2020 Sound of Vinyl are asshats. I bought this version of the record: https://thesoundofvinyl.com/*/Coloured-Vinyl/The-Leftovers-Max-Richter/62J80JVE000. It has the product code and release date for the red version in addition to specifying colored vinyl but they sent the black. I emailed them but they just keep saying the listing didn't say red vinyl. Fuckers wanted me to pay return shipping. Had to file a claim with Paypal. Quote Link to comment Share on other sites More sharing options...
Rip Posted February 28, 2020 Share Posted February 28, 2020 Was there a red pressing? I only knew of the black. Quote Link to comment Share on other sites More sharing options...
ThunderPantz Posted February 29, 2020 Share Posted February 29, 2020 15 hours ago, Rip said: Was there a red pressing? I only knew of the black. Yup: https://www.discogs.com/Max-Richter-The-Leftovers-Music-From-The-HBO-Series-Season-One/release/13314448?ev=item-vc . They sent the black version with the review on discogs talking about how awful the pressing is and it is entirely accurate. It sounds like dogshit and it was the version I was trying to avoid. Quote Link to comment Share on other sites More sharing options...
Rip Posted February 29, 2020 Share Posted February 29, 2020 Oh cool. Had no idea about the red pressing. I got a black off of eBay a couple years ago. I don’t remember it sounding bad at all really. At least not bad enough to where anything really stood out. Quote Link to comment Share on other sites More sharing options...
erasedtapes Posted May 9, 2020 Share Posted May 9, 2020 Had a really cool experience with Fat Possum. I bought two Ellis records from them, one pink and one coke bottle. When they arrived, there was a note in the package saying they were out of the pink so they just sent the white. The other one was wrong as well––they'd sent a plain black instead of the coke bottle. I emailed them about it asking for a refund, but they responded within an hour saying the correct variants were on their way to me and that I could keep the old ones. Sure enough, the replacements were correct (and stunning). It was really refreshing to see a label handle this sort of situation so well, so big big kudos to FP. Quote Link to comment Share on other sites More sharing options...
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